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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wil Vs. the world! (or Halifax at least....best to start small!)


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I didn't claim the interest already charged to my accounts (based on default/penalty charges applied) either, as to be honest my brain tried to escape when I attempted to work it out!

 

You are correct, the 8% interest is only applied after you lodge a claim at court (it's allowed under the County Courts Act).

 

Contractual interest is used INSTEAD of the 8%, if you argue that under mutuality of contract conditions (do unto them, as they have....) you should be entitle to EARN interest at the same rate as they apply to your borrowing, for ALL funds that they have taken in relation to disputed charges.

 

As it is not a standard provision inder the CCA, you do not have to wait to file at court to claim this, and in fact it becomes part of your claim. Therefore also part of your schedule's etc and requests for repayment which should be identified from the onset of your complaint (i.e. prelim letter).

 

Yes, it makes a huge differrence to the claim as you would be adding a daily compounded interest rate equivalent to their unauthorised borrowing rate (if it's unlawful then it must be unauthorised) of some 29.9%.

 

You must however understand the argument and principles involved as it is not thouroughly tested and likely to receive additional attention from them (i.e. not giving up as soon as cases are filed at court and so having to submit AQ's etc. and being pushed much harder into giving up).

 

If you were to chose this route you could either resend a prelim letter to adapt the claim allowing a further 14 days before LBA, or just include it in your LBA. There are some who have done this but they're mostly ongoing still.

 

You should be aware that their are no real template letters for this, but plenty of threads where people post ideas and letters.

 

The other factor to consider is that it may well push your claim over the £5000 small claims track marker.

 

Try using the spreadsheet that Mindzai provides a link to in her signature here, and see what it does to the numbers.

 

Good luck!

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In answer to the first part of your post, yes, it is a bit like 'tit for tat'...

 

What I am not too sure about is the court side of claiming. If I go through moneyclaim, i can claim up to 5,000. If, because i claim the higher interest, the bank decides to challenge and defend, can this still all be done via the internet court, or will this push it to county court, where I am then called upon to respond, in person in a court?

 

MCOL (Money Claim On Line) allows you to file a case into the courts system without having to go to a court or to faf araound sending letters and N1 forms by post to a court.

It allows you to see the progress of your case on-line and perform basic functions e.g. apply for judgement if the other party does not acknowledge in the required 14 days.

All cases filed on MCOL or via an N1 form given/posted in to your local court are then issued to the defendants who have set time frames in which to declare whether or not they disagree with the case brought against them, and if they intend to defend against them.

 

If a defendant (bank) says they will defend, AND the actually provides a defense to the court, you are sent an Allocation Questionaire (AQ).

Now this basically does what it says on the tin, it's a questionaire that is designed to allow a judge to allocate time and resources to any hearings.

 

ONLY AT THIS POINT are any claims then awarded either small claims, multi or fast track. None of these options provides you with an on-line court case though. If a bank defends it doesn't matter how much, what track, N1 or MCOL...... you will be seeing the in a courtroom.

 

Of course that's not actually happenning at the moment as they are not going all the way to a court hearing, they are simply abusing the court system to place pressure on claiments in the hope that most will either go away or settle for a pittance of an offer out of fear of having to go to a court. IMO

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Hi wil,

been offline for a couple of days, sorry I missed your questions.

 

in the spreadsheet mindzai provides, do you have to enter the interest charged, or can i just concentrate on the left hand side of the daily calculated interest tab?

 

Yes thats fine, I'm doing that too.

 

I think I'm gonna send this letter to them on Monday, giving 7 days until the LBA. unless anyone has significant reservations about this?

 

Sounds spot on to me Wil.

 

Go get 'em!

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