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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I did forget about that incident because I was never handed anything on that day, and I gave my full address to the officer. It was 3 years ago, so it did obviously slip out of my mind. I was flying out for a family issue, and I was assuming I would receive something from the toc to make things right and pay for my fare and any other cost. I never did, and I guess it is understandable that someone forgets about something after 3 years of no correspondence whatsoever.

I would have paid on the spot to the officer would I have had my wallet on me, which I had left in my office, and only had my passport for my flight. I would have more than definitely paid for any penalty included if I had received any correspondence.

I did not, and had to file a stat dec last week when I first heard of the matter. I am now trying to get an alternative settlement due to this situation.

To answer why I never tried to contact the toc: I completely forgot about this till last week, I never received any correspondence regarding this incident till last week either, and I didn't know either who was the toc involved, as I had taken the first train to the airport that was available at the station. I had been in London only for a few months, and the only "trains" I was accustomed to was the tube.

I made a mistake, I understand that it has a cost, and I was more than fine to pay for that mistake. I just never received anything about it till last week.

 

Regarding what's written in the notice of new hearing, it only days that my stat dec was received, and it mentions the time and date of my new hearing.

After a call to the court, it appears the actual date and time are not correct because they haven't even told the tic that I had filed a stat dec.

 

 

 

 

If you were reported for an offence you will not normally be handed anything. There is no obligation on the rail company to do so. You will normally be advised that a report will be made and that the company will be in contact at the address you have given in due course.

 

Normally the TOC will write giving an opportunity for you to give your explanation.

 

How long after you were reported did you leave the country and how long were you away?

 

There may have been other letters sent, but the company are not obliged to write asking you to pay, it was your legal responsibility to hold a valid ticket or pay at the time of travel (not later) if asked to do so. Staff are not obliged to ask for the fare if they believe that an offence has been committed.

 

Some time after that initial letter a Summons will have been sent to your address. How long were you away and have you changed addresses in the meantime?

 

If you were abroad for a very long time and did not return to the address that you gave as yours for correspondence, be prepared to show evidence to confirm that.

 

The Court office have an obligation to notify the prosecutor, but if they have only now notified the TOC that you have made a Statutory Declaration, then the prosecutor will normally issue fresh a Summons for the charge's to be heard and a new Court date will be arranged.

 

In my experience it is incredibly rare for such cases to be settled out of Court because the prosecutor will be incurring additional costs in revisiting the files and will want the Court to examine why you had not replied or responded to the earlier Summons in good time.

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Not when someone, as in this case, has made a SD to that effect already; whilst not an oath, it is still perjurious.

 

 

 

 

 

Correct, when someone makes a Statutory Declaration they sign the form directly next to the following statement & warning that is printed upon it:

 

 

I make this solemn declaration conscientiously believing it to be true under the provisions of the Statutory Declarations Act 1835. (WARNING. Under Section 5 of the Perjury Act 1911, if you knowingly and wilfully make a statutory declaration that is false in a material particular, then you are guilty of an offence and liable on conviction to a term of imprisonment for up to 2 years, or to a fine, or both.)

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