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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Varooma tried to take my car this morning

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i purchased my car back in november 2013. i did the relivant checks on the car. hpi text check out, paid extra for outstanding finance.


when this morning i was woken at 7.30 to be told that my car has been clamped and the office opens at 8m for me to make payment.


i thought i was still in a sate of sleep as i had no clue what he was rambling on about.


he said yer green light credit. you got a loan agaisnt you car.


i told him in no uncertain terms where to go and he was having none of it.


dressed like he was about to take his next tour of iraq. stab proof vest the lot.


i made my way round to the garages to where my car was parked in front of my garage.


car was clamped and tow truck was there.


he was asking me for my keys the whole time. trying to itimdate me. maybe he has some affect on other people when he prays on the unexpected or vulnerable, im 6ft7 and the best part of 18 stone. he seemed to back off very quickly once i started to get the ump a bit


anyway i jumped in my car, locked the doors. phoned 101 and asked if i could be removed by the police or was breaching the peace or commiting some crime, they told me its nothing to do with them. they will only come out if a breach of the peace was to take place. as its a civil matter.


so i then found out by making a few calls he was working for a company called varooma. and a log book loan had been taken out 2 weeks before i bought the car. now i got the v5 when i bought the car. the full document. and i have since received one in my name


presumably thats how they found out where the car was registered to.


they said there is nothing we can do, pay up or the recovery agents there will take you car.


i said they will have a good job when im in it.


chap knocked on my window and said are you getting out. i was just playing games on my phone at this point and ignored him


he was on the phone for about 20 minutes. come over and said im not doing this **** all day and then proceeded to take the clamp off. Said that he had put a anpr marker on my car. (by him saying this, he must have thought i was born in a cave in a remote island off the west coast of nowhere yesterday and has just been introduced to civilization)


even thought i knew the only people who could enter details onto the police national computer i phoned my soliciter who informed me he was talking out of his rear exit. and for my own peace of mind, phoned the police back who also confirmed, that a 3rd party having access to or being able to request details put onto the system, is completly untrue and also a load of erm rubbish


so my question is now, as obvisouly my car is not safe, and my garage is about 6 inches to small to get the car in,


what do i do, who do i go to


i have phoned the high court after googled and finding information about a bill of sale, but thats £45 and 7-10 working days away.


do i stand anywhere legally because i was not the person who took the debt out.


there is no point going back to him because he is in the other end of the country and will deny it all day long, just a waste of time in that avenue.

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Hello there,


For a start that individual should not have clamped your vehicle, I don't believe they had lawful authority to do so.


If you carried out all the relevant checks you have bougth the car with 'good title' - this means that you cannot be penalised for the previous person's actions.


You should complain to Varooma. And the OFT/Trading Standards.

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