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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Possible Redundancy/Paycut


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Hi,

Not sure if I have posted in the correct forum.

At my work I am one of 4 shift team leaders we also have a team leader whois a training team leader. My manager called the 5 of us to a meeting sayingthat one of the 5 team leaders would be made redundant. As they need the 4shift team leaders it is the training team leaders job that is no more. Mymanager has now said that HR have said that they have a similar job at headoffice which is 5 miles away from our location they want volunteers for thejob, if nobody is interested then they will pick someone who's skill fit thejob. So Redundancy is no longer an option.

We have were told that the pay is £10.79 at head office, my current wages is£10.62, but on 1st feb in my current job we get a pay rise to £10.90. They wantthe changes all made before 1st feb so who ever goes won’t get the payincrease.

Tonight I had a meeting with my manager no one has said they want the job sonow someone will be pick on capabilities, also I was told that they had told usthe incorrect pay rate at head office & that the pay is £10.59 which is apay cut only slightly but still a cut.

Does anyone know if they can do this & enforce a pay cut?

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Simple answer - maybe!

 

The duty of an employer when considering redundancies is to seek all means possible to keep people in work and to offer those affected 'suitable' alternative employment within the organisation where such a vacancy exists.

 

So - provided that the employer follows a fair process for selection, and makes the decision based on fair and transparent criteria, it is perfectly correct that the employer should offer the alternative position instead of redundancy. Is it a 'suitable' alternative? That is where the 'maybe' comes in. Is the position broadly similar in terms of the nature of the role, using similar skillsets etc? It would seem so from your post. What is 'suitable' or 'reasonable' however is not defined in law and varies from person to person, so the 5 mile distance between the sites might be a factor. How much longer would it take to get there? Do you drive or rely on public transport? How much extra would it cost to get there? Would this have a severe impact on family life or other obligations? Childcare? Do you have a mobility clause in your contract whereby you are bound to move the location of your place of work as may be necessary? There are several ways in which the position might prove 'unsuitable'

 

On the wages side of things, I doubt very much that a 3p an hour difference (forget about the future pay increase - the role would be redundant before that takes effect so is not a factor which can be considered) would be anywhere near enough to be considered unsuitable, but it might be, if and only if, the loss of £1.20 or so a week when added to an additional cost of travel and any other factors could lead to a demonstrable and severe detriment.

 

Would the employer be willing to negotiate on the 3p an hour difference in wages - or even to add an extra few pence an hour to get you closer to what you would have been earning (assuming you do end up being the one to lose out)? That is in part what the consultation period is for - to try and arrange for a suitable alternative to redundancy.

 

If it were me, I would not hesitate to take a continued employment over redundancy - 5 miles and 3p an hour- especially when you are looking at upwards of £10 an hour anyway - is nothing so long as you aren't walking it or it takes an extra hour which would affect childcare/partner's job/care for a dependant relative etc.

 

Any alternative role carries with it a four week trial period so you would still be free to change your mind if things were too much to make it worthwhile, but be aware that ultimately the employer could decide that you were refusing alternative employment unreasonably and refuse a redundancy payment. You would of course then have the option to take the case to a Tribunal, who would make a ruling on who was being unreasonable, or on what grounds the alternative role was suitable or otherwise, but is that a risk worth taking?

 

Negotiate, and make a decision based on the long term irrespective of whether the employer does make a concession over pay. It can take a long time to find another job, and even longer to build up the benefits that a decent length of service brings.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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