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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cause of action/statute barred


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Yes it is page 59 B3

 

It states that there are two conditions first that a" relevant claim" must not have been made and second that there had been no acknowledgment, not just that there must have been no acknowledgment

 

Here you go...this is the document

 

http://www.oft.gov.uk/shared_oft/consultations/OFT664Rev_Debt_collection_g1.pdf

 

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Just looking at this section of the OFT guidance, it is being widely misquoted on here as saying that there must be a relevant claim OR acknowledgment, which is not what the section says, it says AND, in other words both criteria must apply, not either an acknowledgment or relevant claim but the relevant claim AND no acknowledgment.

 

On this specific part, I am not sure that there is mis-quoting going on.

 

I can't find a thread where it is said "a claim or acknowledgement"

 

It is clear that if no claim has been raised by the creditor and the debtor has not acknowledged in the relevant period then SB is valid.

 

What is stated on many threads is "a payment or an acknowledgement" in the relevant period which does agree with the OFT guidance.

 

What is being discussed on this thread is the start date of the relevant period.

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Sorry Dodge, I am really not trying to be difficult but I can't see in that post where it says "a claim or acknowledgement"?

 

This is the post....My Bold

 

Just to clarify :

 

It is accepted and OFT Guidance 2003/2006 updated November 2012 states SB No Relevant Contact or Relevant Acknowledgment e.g. Payment or Unequivocal Written Acknowledgment that Liability exists mad e in 6 years (5 in Scotland) This idea that a default is the cause of action is wrong cessation of payments is the cause of action, the default is the action taken.

 

This arises from a case involving a hire purchase agreement and is not relevant here.

 

The OFT has seen no reason to change its Guidance on this.

 

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You copied it IMS relevent contact or relevant claim, this is at best only half the story as there is the question of the commencement of the SOL date, this does not occur when the payment is missed nor when there has been no relevent contact, this occurs when the creditor has a relevant claim.

 

It is widespread on here for people to just say that as long as there has been no contact or payment for six years that the account will be SB and it is just not the case.

As said before the SOL is in two parts the cause of action and the acknowledgment both must be satisfied in order that the account is SB it is not a question of either or.

 

 

Yes I am not talking about the SOL bit at the moment as I think that sequenci has covered that.

 

What I was concerned about was the bit about claim and acknowledgement.

 

Unless my eyes are deceiving me or I am going mad, I cannot see the word "claim" mentioned in the above quoted post anywhere.

 

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I am glad you agree with Sequency because we are in accord on this .

 

I think we are getting there :-)

 

Ok it says relevant contact, which means acknowledgment unless you can think of any other meaning of it, so Brigadear is saying acknowledgement or acknowledgment, which is misquoting the guidance as well as being nonsense

 

I think it still stands that an unequivocal acknowledgement of a debt within the relevant period from the debtor will reset the clock. A SAR, for example, is not an acknowledgement. In my view, relevant contact from the creditor's side is a court claim and not a letter or phone call from their side.

 

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The relevant contact is the COA it is the point where the creditor can commence his claim, this is not an acknowledgment, this is section 5 of the act.

 

 

Yes I can see that which is why "Relevant Contact" resets the clock.

 

Acknowledgement comes form the debtor's side but in terms of "Relevant Contact" from the creditor's side, what constitutes "Relevant Contact" other than a court claim or perhaps the TN? Are there any other definitions of "Relevant Contact" from the creditor's side?

 

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I was once told that the annual statement you tend to get was relevant contact but i have tended to dismiss that idea. Hopefully not wishful thinking.

I am sure that i read somewhere today that court action is the only relevant contact.

 

Yes I don't think that an annual statement can be classed as relevant contact. DCA's can knock those up willy nilly.

Edited by ims21

 

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  • 4 weeks later...

Final warning to all on this thread where the cap fits.

 

There will be no further posts which contain personal abuse, insults or other material designed to incite a flame war.

 

I draw your attention to 3.5 of the site rules here

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?9-Forum-rules.-Please-read-these-before-posting

 

Any such posts will simply be removed and moderation will almost certainly follow.

 

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Thank you IMS. We get passionate and defensive all at the same time if that makes sense. I would rather not be moderated again

 

Sensible mature discussion - Yes

 

Childish personal abuse - No

 

It really is that simple.

 

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Dodgeballs quotings of prehistoric cases do invite sarcasm.

 

As I've said....discussion yes.....personal insults no.

 

Bear in mind that some people might find the topic of this thread interesting so I don't think it is too much to ask to keep it on topic.

 

If people cannot post without being insulting then they had best not post.

 

Again, as I've said, it really is quite simple.

 

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