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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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advice on workprogram breaking my consent


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I am with the workprogram ingeus but coming of within the next 3 weeks,now when you first go on the workprogram they ask for your consent,so they can get money for you should they get you a job etc,anyway did not sign it and did not give them my cv either as i told them i don't consent for them to job search internally for me.

 

 

so about 10 months ago i got a new advisor and i use that word loosely, a few weeks with me he offered me a training role with a c.a.b, the object was to be trained up then be kept on.so i jumped at it,things were going well and then he asked me for my cv to show the c.a.b i said ok but only for the cv not for any internal job search or to be shown to anybody else,he agreed and i made him put a note of this on his computer,

 

now to cut a very long story short,this c.a.b fell througth,but was not told about it despite me e-mailing him and phoning him on a regular basis.but i received from him just over 130 emails for job requests searches,despite me not consenting him to do so,now can i sue him or the company for breaking my consent maybe data protection to,because they cannot find any of my emails regarding this c.a.b

 

i have asked for proof regarding this training project but they seem not to be able to find it. i am going to my local c.a.b but any advice would be help full,many thanks.

Edited by citizenB
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A strongly worded letter to the DWP and also the Information Commisioners Office would be in order. However, do not expect much in the way of an apology from the DWP - Despite commissioning and funding the contracts (out of tax payers money), they will try to wash their hands of any responsibility.... Although as the data controller, they have ultimate responsibility for any DPA breaches.

 

Embarking on any legal action will, in the long term, prove to be a fruitless and costly exercise - If you qualify for JSA, you won't have enough money to do it on your own, nor will you get legal aid. However, if you do have a few thousand to spare, contact a solicitor with the view of bringing an injunction to prevent any further unauthorised distribution of your CV. Although I fear that may also be a waste of money as by handing over your CV, both the DWP and the provider would claim you had given implied consent.

 

Job searches on their (the provider) internal system would not constitute distribution of your personal data - Maybe processing, which under the terms of the DWP contract, they are "entitled" to do - The DWP remain the Data Controller, but as they have not received any notice from yourself regarding redistribution/processing of your data, I'm afraid you are on a hiding to no where (sorry to be the bearer of bad news).

Edited by Mr.P

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many thanks for your reply, yes i have done the complains to the dwp and ingeus,but you know they will just ignore it, the only way to hurt them is in the pocket,but as you have pointed out even that would be hard, they just roll over people and their is no real come back at them,i am just very angry that they can do want they want,so many stories of people being abused by them.

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A quick way to inflict financial pain on a provider is to lodge a formal complaint through their head office - This then gets passed back to the local office for a whitewash process and (generally) no satisfactory resolution. Then you refer the matter to the Independent Complaints Commissioner who then inflicts a £5,000 fee on the provider.

 

However, to go down this route requires a specific complaint backed up with good evidence and a clear breach of procedures. Before involving the ICO, you must exhaust the providers internal complaints process and demonstrate an unsatisfactory resolution....

 

Other ways of being a thorn in the side of any provider is to keep your ears open. Listen out for idle staff chattering at the water cooler and make notes when they discuss personal information pertaining to named clients. Criminal record, financial information, medical and/or mental health issues are good ones to note. With notes in hand, ask the DWP how many breaches of client confidentiality have been reported in the last two years, mentioning the details that you have noted. Sit back and watch the proverbial hit the fan.

 

Did that once when I overheard an "adviser" discussing someones criminal record and dropped his name... Wrote a letter to the DWP giving the details, and someone got their backside kicked for that. A word of caution though - Subsequent meetings were generally hostile to the point where the "adviser" appeared to be deliberately trying to provoke a reaction in order to inflict a sanction... The little harpie eventually got one, but not what she was expecting, and I have the resulting hissy fit on tape :whoo:

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

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i am going to that,but what bugs me i only have less than 3 weeks left so time is against me,the advisor timed it well,but i will push it and i will send my story to the media hopefully maybe one mite pick it up, have you downloaded your tape on youtube.

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[...]have you downloaded your tape on youtube.

 

Most certainly not - To do so would put me in an untenable situation in as much as it would reveal identifying information and possibly conversations involving other clients. Any recordings made, with or without "adviser" consent are purely for personal use as set out in the Data Protection Act. The recordings made can be used to prepare transcripts and be used as evidence in defence of a sanction or to support a complaint, but to place either the transcripts or the recordings in the public domain would give rise to ethical and legal issues.

 

Whilst I actively encourage others to record all conversations with these WP "advisers", I do not condone publishing the tapes.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

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