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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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denskoi V Barclays


denskoi
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I sent the letter to Barclays asking for my statements (with my £10 cheque) that was on the 15th October and i got a letter back today, with my cheque attached saying that " my request to assemble a schedule of charges is turned aside" and that they are under no obligation to present information according to any particular format !!!!! BUT they say " you may of course obtain thia data from copy statements and these will be supplied to you within the next few weeks. Has anyone else had this type of letter and what happened next?? I will try to scan in the whole letter for everyone to read later

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Hi.........This happened to me it seems to be a standard letter letting you know that they will not add up or give you a list of the various charges imposed on your account, they will now forward a load of copy statements going back 6 years and put the onus on you to add up and distingwish all the various charges on your account. It takes a while but it will be worth it in the end I can assure you!

 

Good Luck

 

Jendoc

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I have read the letter a couple of times now and looked on the forum and it seems like a standard letter from Barclays.. Just got to wait for the postman now. Yes i used the letter of this website and i think the letter means that they will send me bank statements but will not sort out the bank charges for me, that bit is up to me..

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Re: denskoi V Barclays

 

Iv'e just recieved the same standard letter from Barclays and will now have to wait for the statements to arrive. I'm not looking forward to sorting through them and listing all the charges over six years but the results as shown by the good people on this site will make it all worth while.

 

Simon

:cool: Don't let the Barclays grind you down

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  • 3 weeks later...

Well here is a update: Got statements worked out that the BANK owed ME £3145. So sent Prem letter waited.. got reply sorry you are not happy ( too right i am not) but we will get back to you soon (sometime after 2010) so without thinking and BEFORE the 14 days are up i sent the LBA letter (OPPS). Do you think i have made amistake by sending it early or am i just a bit keen. The prem letter was sent on the 1st November and i got a reply from Barclays on the 6-11-06. I sent the LBA on the 8-11-06. I know that i will have wait until the 22-11-06 before applying to the court. any comments would be grateful...

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Hi denskoi

 

From what I have gathered on the site it may have been prudent to wait for a while before firing off the LBA letter. I got my "sorry you're unhappy " letter on the 3rd of this month and I've decided to give them two weeks before sending a gentle reminder and then 1 more week before I send my LBA. I guess everyone has their own way of doing things and maybe no one way is right but I would guess that the banks are so busy with this at the moment that pushing the issue in advance probably won't make much difference.

Let me know how you get on with this and I'll keep you up to date on my progress.

 

What ever happens GOOD LUCK

 

Simon439

:cool: Don't let the Barclays grind you down

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Well after sending the LBA in a bit soon I am going to send it in again ( this time i have waited the 14 days) up until now i have not had anything back from Barclays except for the sorry you are not happy letter.

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