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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Us Against Abbey!!!!


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because no one has posted on it for the last 6418 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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We sent our 1st letter requesting bank statements and microfilche and £10 cheque in September expecting to wait until nearly time up before receiving them. What a surprise when we received the first 6 months worth of statements within a week and then the microfilche several days later! All the bank statements arrived in seperate envelopes and with about 3 different ads in them!!!!!

So we worked it all out and sent it off to them. The period for their 28 days would be up next Thursday. However, we received a letter from them today stating how sorry they are that we have been so unhappy that we felt we must complain!!!! (As if we were the only ones to ever complain and lodge this against them!!). It goes on to say they have passed our complaint to a member of their team to investigate as high quality customer service is of great importance to them. :lol: They state they will do everything they can to resolve our complaint in a "timely and satisfactory manner"

They say they know it is important to us that they resolve this quickly but they do want to be "thorough" and this can sometimes take time.

However, they claim to contact us soon but if not they will write in 4 weeks to let us know what is happening.

 

"Although I do not know what the outcome will be, I do hope that we will be able to find a solution that you are happy with"

 

Yes Mr Head of complaints we will be happy but only with a full refund!!!!!

So, they have brought forward the 28 days by a week!

 

Wait and see, fingers well crossed!! Do you think we will hear by Christmas? However, the last sentence finding a solution we are happy with, doesnt sound to me as if they intend paying out in full.

 

Will keep you updated.

L

never say never
:cool:
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Hi Lyn A

 

Can you please start your own thread in the Abbey forum as this is for first post and we can follow how you doing if you stick to one thread.

 

There is a guild on how to do this here:

http://www.consumeractiongroup.co.uk/forum/welcome-our-forum/13182-how-make-posts.html

 

Good luck and ask if you need any help:)

 

welly;)

DONT FORGET TO DONATE TO THIS SITE WHEN YOU WIN THANKYOU

If you dont it wont be here:x

 

Let battle commence!!!!!:mad:

All advice and opinions given by people on this site are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, please seek qualified professional legal Help.

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