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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lowell/BW Statutory Declaration - old JDW Fashion world CAt DEbt - claimed it was served on Me personally - was NOT!!


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I have been told that they are now going to make me bankrupt and that they treat the Statutory Demand as a "Warning that they intend to exercise their right" I asked if 'he' was a solicitor, he said no "But we do have a solicitor working on the case". I then asked "Who is the solicitor?" he said "I've told you what's going to happen, so what difference does it make which solicitor it is?"

 

Oops – they’re wrong there, of course. A statutory demand is a PREREQUISITE for issuing a bankruptcy petition. It is required by law. It is NOT a warning – that implies it is being used as a debt collection tool.

 

I then explained that there was something "Very odd about this whole process" I explained that the SD couldn't have been issued to me personally, and that I couldn't possibly have been in personal receipt of that demand. He went on to describe the person it was served to. He asked my height, I answered 6'2", he then told me that my hair is brown.... No... I have shaved my head for the past 5 years, because I'm as bald as a boiled egg, on top. He immediately stopped trying to describe myself to me. I asked for a copy of the 6.11 form (thanks Unclebulgaria) and he's going to put the account on hold for 7 days.

 

Good that you have this recorded... blatant lies, but as you are not dealing with a solicitor, the responsible solicitor will simply claim ‘rogue employee’ or ‘admin error’. You need to complain to the SRA. Maybe call back and demand to know the name of the overseeing solicitor.

 

It seems to me that there's something very fishy about all of this.

 

SAR will go in the recorded post, today.

 

Good – you’re well on top of it. Did you get the name of the numpty you were talking to?

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That’s all bo******, to be honest. Stick to the standard letters. After all, you are dealing with idiots.

 

Who is the creditor in this case? Have they said? Is it Lowell? The creditor is totally responsible for the actions of their agent (BWL), so a complaint to the OFT and TS about them is also in order.

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Well, a CCA request wouldn’t go amiss, although they won’t need to send one with a signature, as there probably isn’t one – just a check box online.

 

With the CCA request, you should also demand a full statement of account to see how they arrived at the balance. There may be excessive charges that take the balance below the bankruptcy threshold.

 

If BWL stated you were in the ‘process of being made bankrupt’, they are lying and deliberately misleading you as to the true legal situation. Bankruptcy cannot happen without you being informed if they know of your whereabouts. More complaints.

 

Proving BWL are big fibbers won’t get rid of the debt though, so bear that in mind.

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Just a quick question - when you talked to them, did you actually tell them what you really do look like? Wouldn't put it past them to use your own description in a 'revised' process server statement...

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I would record another call... ask why there are bits missing from the form. See how much they fib.

Did you expect anything less?

Yes, perverting the course of justice. Provably so, IMHO.

You should also insist that the original, not a copy, is produced in any court hearing.

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No, don’t actually send the voice file to anyone yet. This is nowhere near resolved.

 

Just send a transcript of what was said, but state that you did record the call for your own reference.

 

Good reasons for this, some legal – please trust me!

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Which is why I think it might be useful to call the same guy and ask why the descriptions he referred to are now missing. Let him incriminate himself, and state you do not believe this to be a true copy of the original. Does it identify the process server?

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