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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Another car tale {mis sold}


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Hi

Last week i bought a Shogun from a private seller for the intent of useing it for work,I live 29 miles away from the place of work,{He did state that the car was very able to take me to work and back withnout any problems,

Bought it last weekend, Insured it on the monday,used it on the monday night,Returning from work the car lost its power and would not drive above 35 mph blowing out lots of smoke ,a total of 65 miles altogether,

I inform the seller who said he was a mechanic, He took the car back ,said he worked on it friday and cant fix it as he dont know whats up with it, He also said that the exaust had broken in 2 and he had weilded it back up,He also stated that as the car had not been used much and there would be a bit of rust on the discs ,I have since descovered that it is infact a warped disc I have left the car there and have asked for a refund,I have sent him a letter stating my case

I feel i have been mis sold the car as its clearlly not fit for purpose

am i right in thinking that as he has done some work on the car its his responsbilty to get it sorted ?

The car has been mis sold due to fauilty brakes

and do you think i have a good chance in the small claimes court ?

Thanks in advance

Edited by David MaC
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Your only comeback on a private seller is if the car was deliberately falsely advertised. Are you 100% sure it was a private seller?

 

Please Note

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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Hi Sam.Yes he is a private seller and having warped disc will come under faulty brakes ,,

Found this on the citizens advice,, office of fair traiding

A vehicle is unroadworthy if using it would cause danger to the driver, passengers, other road users or pedestrians. Common signs that a car may be unroadworthy include:

  • headlights that don’t work
  • faulty brakes
  • cracked wing mirrors
  • worn out tyres
  • seatbelts that don’t work properly
  • a faulty exhaust system

You Guys know more than me ,what do you think?

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Found out today that the seller has his own workshop and repaires car,,,gets cars ready for mots, He works 3 days a week,as he gets payed for the work he is doing ,cash in hand ,would that change anything?

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  • 3 weeks later...

UPDATE

The seller has said he will not do any more work on the car and claimed he had welded up the exhaust and wanted the car moving from his site, The car was put on a trailer and taken to a M.O.T Station for a written report on the road worthiness of the car,

The loss of power was down to the cam belt slipping, the seller said the cam belt was good for 15000 miles {the garage did unauthorised work on the car replacing the cam belt and are charging £370,How do I stand with that?}

They also checked the brakes ,and said they were in a very dangerous condition quoted £200 to fix

and to top it all the exhaust needs welding ,I cant seem to put in the link from cab,

Whats your views please

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Found out today that the seller has his own workshop and repaires car,,,gets cars ready for mots, He works 3 days a week,as he gets payed for the work he is doing ,cash in hand ,would that change anything?

 

Probably. Was he listed as the RK on the V5 of the car you bought?

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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UPDATE

The seller has said he will not do any more work on the car and claimed he had welded up the exhaust and wanted the car moving from his site, The car was put on a trailer and taken to a M.O.T Station for a written report on the road worthiness of the car,

The loss of power was down to the cam belt slipping, the seller said the cam belt was good for 15000 miles {the garage did unauthorised work on the car replacing the cam belt and are charging £370,How do I stand with that?}

They also checked the brakes ,and said they were in a very dangerous condition quoted £200 to fix

and to top it all the exhaust needs welding ,I cant seem to put in the link from cab,

Whats your views please

 

You shouldn't of paid it. You should of told them to bill the seller.

 

I can see this going to court so keep all invoices and copies of letters. It seems from your previous post that the seller is a trader which will bring you under the SOGA. You need to decide how you want to pursue this. You can either have the car repaired and pursue the seller for the cost (after writing to him formally giving the opportunity to rectify himself), or reject the car and ask for a full refund plus any consequential losses.

 

But be prepared for a lengthy court claim in both options.

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

Edited by sailor sam
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