Vodafone

[xx-miss-limber-xx]

Hi everyone, not sure if this is the right place to be posting but your help would be appreciated!!

 

The vodafone customer service reps who I unfortunately am having trouble understanding are having trouble locating my old account so when I explain the situation to them they just say they are unable to help me.

 

What happened was near the end of my contract I rang up and told Vodafone that I didn't want to continue my contract after the 18 months as Orange had offered me a good deal & they advised they would note on file that I was terminating at the end of the current month (which was the last in the 18months) I then took out a new contract and cancelled my direct debit to Vodafone as was advised to do this by the bank.

 

I moved out of my house & in with some friends within this time also & did not receive the letters that Vodafone was sending me until a few months later when my mum received a phone call on the landline Vodafone had listed for me. When I rang up Vodafone who had charged me for 3 months plus charges they said that a default had been placed and there was nothing to be done, but to pay off the outstanding. Which I did, in full.

 

Now I am struggling to get a mortgage because of this one default on my credit report & although it is marked as settled, my mortgage advisor says it is negatively impacting the decisions & is the only factor that is.

 

I was wondering if there is anything that Vodafone or myself can do. As a gesture of goodwill as the amount is below £250 and it was a genuine mistake & a series of unfortunate events (I think that's a film title lol)

 

If there is anything to be done I'd really appreciate some help. I recently found out I am having a baby and me and my partner really need some security by getting on the property ladder.

 

Thanks for taking the time to read that essay!

 

Kind regards,

Kate xx

[porkyp1g]

why did you pay for an extra 3 months if you had cancelled? surely you could just refer to that conversation and any correspondence that you had confirming the cancellation. It doesn't make sense?

 

Anyway, vodafone are on-board, so Lee (who is very very good) will be able to help you with our situation and hopefully clarify what has gone on....

[xx-miss-limber-xx]

I wasn't using the old contract. In fact, the phone was turned off and in a box. They had "no record" of my phone call asking to cancel. At the time the scare tactics they used frightened me into paying the default amount as I didn't want a bad credit rating but look what's happened anyway. If it was now I would have fought it till I was blue in the face, but I was young and naive

 

Thanks for the reply porkyp x

[porkyp1g]

I wasn't using the old contract. In fact, the phone was turned off and in a box. They had "no record" of my phone call asking to cancel. At the time the scare tactics they used frightened me into paying the default amount as I didn't want a bad credit rating but look what's happened anyway. If it was now I would have fought it till I was blue in the face, but I was young and naive

 

Thanks for the reply porkyp x

 

To contact the Vodafone web team...they left these instructions to follow. Good luck in sorting it.

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at eforum.web@help.vodafone. co.uk

quoting ‘WRT135 – CAG Forum’ in the

subject line to ensure that it reaches the Web Relations Team.

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

[Lee Vodafone Company Rep]

Hi Kate,

 

Thanks for making me aware of your concerns.

 

As has been suggested by porkyp1g could you email me with the relevant details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK