Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Vodafone


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4060 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi everyone, not sure if this is the right place to be posting but your help would be appreciated!!

 

The vodafone customer service reps who I unfortunately am having trouble understanding are having trouble locating my old account so when I explain the situation to them they just say they are unable to help me.

 

What happened was near the end of my contract I rang up and told Vodafone that I didn't want to continue my contract after the 18 months as Orange had offered me a good deal & they advised they would note on file that I was terminating at the end of the current month (which was the last in the 18months) I then took out a new contract and cancelled my direct debit to Vodafone as was advised to do this by the bank.

 

I moved out of my house & in with some friends within this time also & did not receive the letters that Vodafone was sending me until a few months later when my mum received a phone call on the landline Vodafone had listed for me. When I rang up Vodafone who had charged me for 3 months plus charges they said that a default had been placed and there was nothing to be done, but to pay off the outstanding. Which I did, in full.

 

Now I am struggling to get a mortgage because of this one default on my credit report & although it is marked as settled, my mortgage advisor says it is negatively impacting the decisions & is the only factor that is.

 

I was wondering if there is anything that Vodafone or myself can do. As a gesture of goodwill as the amount is below £250 and it was a genuine mistake & a series of unfortunate events (I think that's a film title lol)

 

If there is anything to be done I'd really appreciate some help. I recently found out I am having a baby and me and my partner really need some security by getting on the property ladder.

 

Thanks for taking the time to read that essay!

 

Kind regards,

Kate xx

Link to post
Share on other sites

why did you pay for an extra 3 months if you had cancelled? surely you could just refer to that conversation and any correspondence that you had confirming the cancellation. It doesn't make sense?

 

Anyway, vodafone are on-board, so Lee (who is very very good) will be able to help you with our situation and hopefully clarify what has gone on....

  • Haha 1
Link to post
Share on other sites

I wasn't using the old contract. In fact, the phone was turned off and in a box. They had "no record" of my phone call asking to cancel. At the time the scare tactics they used frightened me into paying the default amount as I didn't want a bad credit rating but look what's happened anyway. If it was now I would have fought it till I was blue in the face, but I was young and naive :(

 

Thanks for the reply porkyp x

Link to post
Share on other sites

I wasn't using the old contract. In fact, the phone was turned off and in a box. They had "no record" of my phone call asking to cancel. At the time the scare tactics they used frightened me into paying the default amount as I didn't want a bad credit rating but look what's happened anyway. If it was now I would have fought it till I was blue in the face, but I was young and naive :(

 

Thanks for the reply porkyp x

 

To contact the Vodafone web team...they left these instructions to follow. Good luck in sorting it.

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at eforum.web@help.vodafone. co.uk

quoting ‘WRT135 – CAG Forum’ in the

subject line to ensure that it reaches the Web Relations Team.

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

Link to post
Share on other sites

Hi Kate,

 

Thanks for making me aware of your concerns.

 

As has been suggested by porkyp1g could you email me with the relevant details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...