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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Ive been Foolish, Insurance Fraud


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not going to mention to much on here to retain my identity

 

recently had a motoring accident, third party flew round blind corner not giving me time to react I took car off road onto verge to avoid other cars path. the other car DID make contact with my car and drove off.

 

Notified insurance mid night doesed up after injuries substained in accident myself and my passenger and foolishly stated there was an additional party in car (Have Requested audio recording), dont know what I was thinking but this was initial day only and have maintained since over 2 weeks that only myself and friend were in the car. I had taken strong painkillers after crash and before I phoned I understand its not an excuse but the additional party claim was spur of moment never proceeded or even any claim submitted.

 

The insurance company have not been the best to deal with since day one, questioning everything over telephone despite several emails requesting communication via email only I requested this when I suspected there was an issue with claim. They have today declined to validate my claim due to apparent discrepancies in stories.

 

The claim was submitted over 14 days ago, the insurance had there backs up since day 1 had to obtain several documents off dvla and other agencies also asked why i was not on the electrol role.

 

The assessor came out with 48 hours after accident although insurance wont disclose what report states although dvla have told me car been written off.

 

I have submitted a subject access report as i have had nothing in writing and all this communication has been via telephone and phoning the other parties directly after each other questioning useless landmarks and figures.

 

The police have recorded this as a hit and run and have crime number but not investing due to lack of cctv and third party car type is common.

 

My car is still outside my house has not been collected, my passenger at the time has substained a cracked rib, seatbealt injurys, sprained wrist and whiplash. I have broused my shoulder and my neck aches,

 

Please advise guys I have never signed to say there were more passengers i was foolish although i could have been asked who I was with which would have resulted in me naming the third person as they were at the location I dont specifically recall saying they were in car, call recording has been requested the last 3 days but and my incident report clearly states the events.

 

They requested document after document and when i today pulled them on policy wording of we will make you a settlement within one day of receiving all requested documentation, i was phoned to be told my claim was not validated being void. Have been very awkward to deal with from day 1.

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not going to mention to much on here to retain my identity

 

recently had a motoring accident, third party flew round blind corner not giving me time to react I took car off road onto verge to avoid other cars path. the other car DID make contact with my car and drove off.

 

Notified insurance mid night doesed up after injuries substained in accident myself and my passenger and foolishly stated there was an additional party in car (Have Requested audio recording), dont know what I was thinking but this was initial day only and have maintained since over 2 weeks that only myself and friend were in the car. I had taken strong painkillers after crash and before I phoned I understand its not an excuse but the additional party claim was spur of moment never proceeded or even any claim submitted.

 

The insurance company have not been the best to deal with since day one, questioning everything over telephone despite several emails requesting communication via email only I requested this when I suspected there was an issue with claim. They have today declined to validate my claim due to apparent discrepancies in stories.

 

The claim was submitted over 14 days ago, the insurance had there backs up since day 1 had to obtain several documents off dvla and other agencies also asked why i was not on the electrol role.

 

The assessor came out with 48 hours after accident although insurance wont disclose what report states although dvla have told me car been written off.

 

I have submitted a subject access report as i have had nothing in writing and all this communication has been via telephone and phoning the other parties directly after each other questioning useless landmarks and figures.

 

The police have recorded this as a hit and run and have crime number but not investing due to lack of cctv and third party car type is common.

 

My car is still outside my house has not been collected, my passenger at the time has substained a cracked rib, seatbealt injurys, sprained wrist and whiplash. I have broused my shoulder and my neck aches,

 

Please advise guys I have never signed to say there were more passengers i was foolish although i could have been asked who I was with which would have resulted in me naming the third person as they were at the location I dont specifically recall saying they were in car, call recording has been requested the last 3 days but and my incident report clearly states the events.

 

They requested document after document and when i today pulled them on policy wording of we will make you a settlement within one day of receiving all requested documentation, i was phoned to be told my claim was not validated being void. Have been very awkward to deal with from day 1.

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