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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Timescales - sorry its urgent

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Got a letter from Eversheds on Wednesday stating they'd applied for reposession on the 11th March. I went to court with them in 2007 and unfortunately I'm £1960 in arrears. My panic is that as I am away from home next week they may just come round and change the locks as I'm away til the 26th. Also don't know when I'll get notice from the court (I'm assuming they will write to me). I appreciate that the time may well depend on courts workload but has anyone any idea it would be appreciated.

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So it's a warrant they have executed. If they have told you approximately 2 weeks, then you could work to that date - however, you can phone the bailiffs office at your local county court and ask them what date they have booked in for you, and if it's not booked, whether it is likely to be before you return on 26th March.


You really ought to have someone check your property for the delivery of the notice (get someone to pop around every day), as you will need to file an N244 to apply to the court to stay the eviction.


It is impossible for anyone here to say how long the warrant will take to execute, only the bailiffs in your area can tell you how busy they are. If they're not busy, it can be as little as seven days, if they are it could be weeks, but you can't rely on that, so phone them.

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Goosed this time then as there will be nobody here and nobody to check. I thought it would be two weeks after I heard from court. I'll try and ring baillifs from Egypt. First holiday for years wish I wasnt going.

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I don't want to be judgemental but was a holiday in Egypt really more important than paying back mortgage arrears?


They are not huge amounts but you have obviously broken an arrangement with them.


I wouldn't mention the holiday in Egypt to the lender nor the bailiffs as I think you might get short shrift from both.


I have struggled with my mortgage for about three years now, paying back arrears. I doubt I shall ever be able to afford a holiday again, but that is a small price to keep my home.

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I know NB, there may be an explanation, but I certainly would not enjoy any holiday if I was wondering whether my house was going to be repossessed!


I know some people see holidays as an 'essential' but they are not a luxury I have been able to afford at all since I have had this mortgage.


When I had repossessions hanging over my head they took over my whole life. Maybe the trick is not to worry, but keeping my house has always been my first priority.

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