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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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OVER PRICED repairs may force car to be write off


princess roxy
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Hi my dad owns a 2003 vw polo, it has low mileage under 50k, is in mint condition, hes had it from new and really looks after it. A boy racer hit his wing and put big scratches all down one side ,wing needs replacing ,and small damage to the door , plus all the scratches. No mechanical problems and the car can be driven as normal Problem here is ,the insurance company have told him that a certain local garage will do the repairs, but we know this garage to be absolute rip off merchants,when pricing up repairs they go way over the top(we know this through experience) and my dad is now worried that they may overcharge that much on the price of the repairs , the costs may cause his car to be written off. Does he have to use THIS repairer,or can he use another one. he would not get a car with this mileage ,in this condition , for the measly price they would pay out as a write off. .thanks Roxy

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If they were to say its not worth repairing because the garage over charges for the work then the best option would be to buy the car back of the insurance company then pay for the repairs out of the insurance pay out. its a win win situation..

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A friend of mine just asked his insurance company as soon as they said it was a write of if he could buy it back. they only sell them back for scrap value which cost him £180 to buy back a £3000 car.

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this body repair rip off merchant , has this morning done a quote on my dads car, and suprise suprise ,they have told him that it will be touch and go whether its wrote off,they are sending the quote to the insurers but they will let him know early next week They wouldnt give him a copy of the quote, said the price hadnt been finalised yet. Could see he was a bit traumatised as he doesnt want to lose his motor , not even to buy back from the insurers . I decided to get a second opinion , and took his motor to a more reputable company ,with a reputation of good work at a fair price. The body shop owner did the quote , and no where near the book price of the car. I told him that we had already had a quote and it was touch and go to being a write off, he laughed and said , dont tell me the garage up the road , well known for doing that , this motor can be fixed no problem ,its not a write off, they like to buy motors off insurers , get them fixed and sell them on .He told me to send his quote to the insurer and tell them that he will fix the motor . .....can my dad do this ?

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Hi Rox,

 

It's probably a little late now but you do not have to use an authorised garage of your Insurer. The only reason why they send you there is because they will get discounted prices on repairs (or normally would do). If you have a garage which you prefer and normally use then get an alternative quote for repairs from them on headed paper and send it in to your insurer.

What will most likely happen is your dads insurer will say that if you use the unauthorised garage they will raise the excess from £100 to £200. If the Third Partys insurer has admitted liability for this incident then what happens anyway is your insurer will pay for the repairs then use it's subrogation rights against the third party insurer.

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What will most likely happen is your dads insurer will say that if you use the unauthorised garage they will raise the excess from £100 to £200. Eh??It does happen with windscreen claims, but not a/d. which firm (genuine question, I'm not aware of anyone doing this).

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