Copart problems

[letsmakeamark]

Some one has asked for advice.

They bid on a car auction with copart.

the only snag.

they signed out after the bid and then some 5 days later a email came from copart telling them that a bid had been accepted for the car they had bid on.

 

the only thing it wasnt the car they had bid on.

 

After contacting copart.

 

The account was suspended after 2 weeks for non payment.

 

So far copart have not really done any thing constructive.

 

what would be the next step ?

[Mirza84]

Hi

I am a car dealer mainly dealing with salvage cars (CoPart Chester UK). Contrary to my initial impressions, Copart has made me suffer a severe loss recently.

 

Once I had won a bid on my choice of car (Honda Civic), I was congratulated about how I had also won a bid on a certain Ford Focus. And that now I had to pay a whopping £4200 for it!! A car which I had absolutely not even viewed once, let alone putting it in my watchlist, and now I was to pay for it! I was disappointed with this online [problem], and upon contacting customer services and talking to a manager, they insisted I had to pay up a minimum of £400 as a fine.

 

I am extremely dumbfounded at how such a well established company can possibly have such an unreliable online system. This tactic is worse than what crooks do. Why must I pay for a car I never bid for?? I find this to be a load of crap, for now, my account has been frozen and I cannot even claim the Honda Civic that I actually won and paid for.

Edited January 25, 2013 by honeybee13
Email removed. Please refrain from posting this on open forum.

[Mirza84]

Some one has asked for advice.

They bid on a car auction with copart.

the only snag.

they signed out after the bid and then some 5 days later a email came from copart telling them that a bid had been accepted for the car they had bid on.

 

the only thing it wasnt the car they had bid on.

 

After contacting copart.

 

The account was suspended after 2 weeks for non payment.

 

So far copart have not really done any thing constructive.

 

what would be the next step ?

 

Can you please fill me in about what happened after this? Did they unfreeze the account? What did copart reply with?

Thanks very much!

[letsmakeamark]

From what i understand a was only being watched and no bidding. Approx 3 weeks later a congratulations you have won message appeared. After arguing copart wanted £100 to reinstate the account.

[Mirza84]

That clearly shows the carelessness on their behalf & the fact that they just want to gobble money from clients

 

After much arguments, they've finally told me that I have to pay AT LEAST 210 quid. Since I really wanted my account back & the car that I had actually bid for too, I had no choice but to make this payment My account was then activated within a matter of seconds.

 

Thanks a lot for your reply.

[letsmakeamark]

That is copart for you then.