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Kwik Fit damage my car whilst doing MOT/Service


BMW-M3
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Yesterday I took my car in for a service and MOT. I always have my car serviced by my local garage to make sure it would pass its MOT, but Kwik Fit prices are too competitive so went to Kwik fit for the service and MOT bundle.

 

 

I had my car looked over by one of the Managers before handing over my car and signed a document that all was ok.When I went to pick up my car which passed it's MOT and finished its service, they neglected to tell me that a Massive scratch about the size of an A4 page and 2 dents on top if it (Perfectly in line of each other) was caused.

 

 

I've been waiting all day after 2 attempts going there to speak to someone of significance and have this sorted and repaired, I am still waiting on a call from them.This is the most disgusting customer service I have ever experienced,

 

 

Surely something like this must be a priority to them and to be rectified as soon as possible!I warn you all, stay away from Kwik-Fit (GB) Limited - 605231 The Vale, Acton, London, W3 7QE Unless you want something to happen to your car

Edited by citizenB
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Hello welcome to the site.

Have moved your post here,and will contact the rep to see if he can take a look at this.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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You need to confirm your complaint in writing/email to branch with a copy to head office to make sure they action it as soon as possible.

Have they accepted responsability? if put that in the letter as well.

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You need to confirm your complaint in writing/email to branch with a copy to head office to make sure they action it as soon as possible.

Have they accepted responsability? if put that in the letter as well.

 

 

Many thanks for your help. I've just come back in to the Kwik-Fit centre and the manager has just acknowledged fault. I just need that in writing and we can hopefully move this further.

I appreciate everyone's efforts to help me through this ordeal.

Kind regards

BMW-M3

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Thats OK, IF you have BMW M3 I would not that let that bunch anywhere near it!!!!

Use a BMW specialist garage always, not the franchised dealer though, way too expensive.

Edited by MARTIN3030
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Kwikfit rep has been informed.

If its sorted at branch level,fair enough,but they need to be aware of this thread.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I sincerely hope that this thread is not leading down the lines of "it's an M3 and is special" because it is NOT. It's just a BMW 3 series like many thousands of others have.

 

This should not happen to any car in Kwik Fit's or any other garages care.

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