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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Any one heard of motor industry pensions ltd


Sali
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Hi Sali,

Firstly, I input a reply several days ago but it did not log I have now found its by using the smiley faces so I will now start again. Several weeks ago I came across you thread whilst searching the web for the type of information you were looking for.

I was advise by the Citizens Advise Bureau that under Law the company which NOW hold the Pension Plan must contact you near the time of your retirement. This is correct but In my case I found that they sent my information to my original address from 30 years ago when the policy was started by a previous employer who has now creased trading.

To assist you & anyone looking for the MAA NATIONAL MOTOR INDUSTRY PENSION PLAN I have compiled MY JOURNEY which give's as much information as I can without using my contacts names & where possible I have supplied contact information which are correct to the best of my knowledge.

May I clearly state that it is important to tack if you come up against what appears to be a brick wall as a new direction in your search may well pay off as in my case.

 

 

MY JOURNEY

The (MAA) Motor Agents Association now trades as (RMIF) The Retail Motor Industry Federation Ltd.

All MAA Pension Plans started MAA NATIONAL MOTOR INDUSTRY PENSION PLAN & when / A N OTHER MOTOR DEALER or DEAL GROUP, this is because the MAA offered their dealer members a pension service which was tailored to their needs which was underwritten by several insurance companies.

 

 

Contacted the Pension Tracing Service Team via email after completing online form Tel: 0845 600 2537 received 4 days later reply that I should contact Prudential, Reading,RG1 3AA Tel: 0845 300 2634 , wrote to them with full supporting information to receive reply 16 days to advise me that they did not cover by ex employers pension plans until after April 1995.

 

 

(B2S) Back to start - Contacted (PPF) Pension Protection Fund Tel: 0845 600 2541 sent email enquiry to receive a will reply in 5 days Auto-acknowledgment received telephone call from Croydon telling me that 24 days advising me that the PPF HOLD NO RECORDS of my policy which they confirmed by email.

 

 

B2S - I started searching the WEB again by inputting Motor Industry Pension Plan Trustees Ltd which came up on the DueDil company search site which listed the trustees as having a parent group which was RMIF also the Finance Director was the same for both companies.

 

 

Sent email to RMIF, 201 Great Portland Street, LONDON . W1W 5AB TO RECEIVE A PROMPT REPLY 4 days informing me that the pension Administrator was now with Aon Hewitt consulting Retirement Practice, Birmingham,B3 2QD Tel: 0121 262 5083 & that they had forwarded my enquiry to them.

 

 

Aon Hewitt responded next day to advise me that they would investigate my pension benefit & reply within the next week. I emailed them again after 10 days to which they replied that MY pension plan was now with PHOENIX LIFE, GLASGOW, G2 6HR Tel No: 0845 938 0523 who they had contacted on my behalf & Phoenix confirmed they had my policy & had sent my notification to my old address several weeks ago.

 

 

The GOOD NEWS is my policy is all sorted & will start paying out shortly.

 

 

Finally, sorry for being so long winded but its the only way to get the inform across, remember its your money they got & my opinion is that the Pension Industry needs a good overall as the Companies are on a WINNER every time & we policy holds loss out again & again.

 

 

Luck Good & Keep searching it's your moneys out there somewhere.

 

 

PS Hope the spellings OK

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Hi Sali,

Thank for your reply,

I am happy that you have now been able to track down your policy & resolve the pension issue for your relative.

I share your concern regarding the Pension Industry & their pass parcel approach with our policies, it makes me feel that someone is making a small fortune moving paperwork around which will most likely be at our expense.

 

Whilst I am lucky I have a working knowledge of computers to enable me to track down both companies & information, there are many people out there now reaching retirement age who do not have the skills to be able to get what is rightfully theirs.

 

I as many was unaware that I had to input a claim for my state pension which I have been able to do online & that to can be a long winded process.

 

It has taken me three months to resolve all my pension issues in advance of my retirement & have had to experience numerous delays & conflicting information from call centre staff who do not understand their own companies products & procedures.

That's me done, I am off to fight yet another battle.

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