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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lottie 36 v Barclays *****WON*****


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I have been using the which template letters.So far i have got to letter 2.Received a letter(copy)saying that i would receive a decision by oct 2nd.I did not receive this so contacted the bank.They told me that i should have received an offer of £900 and there must be a problem with the post!(only when it concerns this)I should receive this letter in the morning.Thanks for getting back to me.

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I have received my letter from the bank offering me a repayment of £900.Quote'withoutany admissions of liability,i am willing to offer the sum of£900 towards the total amount you are seeking.This is with the cost and inconvenience inherent in a further dispute in mind and is intended as a gesture of goodwill,in full and final settlement of your complaint.' Should i accept the offer on condition they settle any outstanding amount or should i refuse the offer and demand full payment?

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Sorry to be a pain! In the LBA it mentioned interest which was charged.I only thought you tried to reclaim the interest if i go to court.I'm a bit confused about this and also how do i work the interest out. thanks a lot your advice its been a great help.

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  • 2 weeks later...

Please can someone help me.Its not through lack of research from this forum beleive me!!I have not had a reply regarding the LBA i sent to barclays(not that i was expecting one).I will be filling my claim as soon as i can work out my interest of 8%.I am using the simple spreadsheet supplied by vampire claiming statuatary interest of 8%.This is where im having problems: claim date=is this when i file my claim with moneyclaim? Total claim=Is this the total charges im claiming back? Daily interest rate in pence=is this ,amount of chargesx0.00022? total amounts=help im not sure what to put here? Will the spreadsheet automatically do the sum for me once i input all the information?I am not a whizz kid but am taking it in slowly very slowly.Iwould be grateful for anyones help.Cheers:)

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Please can someone help me.Its not through lack of research from this forum beleive me!!I have not had a reply regarding the LBA i sent to barclays(not that i was expecting one).I will be filling my claim as soon as i can work out my interest of 8%.I am using the simple spreadsheet supplied by vampire claiming statuatary interest of 8%.This is where im having problems: claim date=is this when i file my claim with moneyclaim? Total claim=Is this the total charges im claiming back? Daily interest rate in pence=is this ,amount of chargesx0.00022? total amounts=help im not sure what to put here? Will the spreadsheet automatically do the sum for me once i input all the information?I am not a whizz kid but am taking it in slowly very slowly.Iwould be grateful for anyones help.Cheers:-)

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  • 1 month later...

Barclays have until Sunday to defend the claim but because the 28th day falls on a weekend they are given an extra day!I cannot file judgement until midnight on Monday (i was told this by mcol).Can anyone tell me why i am having problems opening the oft summary and the Early day motion from the houses of parliment?I might not need these but I want to be prepared in case they defend.

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I am trying to complete my court bundle but am having problems opening the 'OFT Statement Summary'and also the 'Early Day motion from the House of Parliment'.Can anyone help me.Im also a bit concerned as to where my thread is being located.Was tempted to start a new thread but will plod along here.Hopefully someone out there will reply.Only one day and a bit left but they still havent defended,but im not holding my breath.

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Well just got home from work and guess what Barclays have entered a defence.Just checked online and this is what it said.

 

You are unable to take any further action online on this claim.

 

The Defendant disputes the whole amount you have claimed. Your claim cannot proceed online and will be transferred to the appropriate court for continuation. You will receive confirmation to where the claim has been transferred to shortly.

 

oh well at least I can stay in bed in the morning now.Its what I was excpecting anyway.Will keep you posted.Good luck everyone.

No Not Luck, its whats rightly ours!!!

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Received AQ today.Their defence is more or less the same as everyone elses.I am going to send another copy of the schedule of charges with my AQ.Their defence states that quote:

The particulars of Claim do not provide details or particulars of the precise charges alledged to have been unlawful,or the date thereof.

How can they say this when they received a schedule of charges with the LBA I sent and I also sent a copy of the charges by recorded delivery to the court and to the bank when they acknowledged the claim!!

So this is a lie.

Are they allowed to get away with it?

My claim has now been transferred to Pontyridd County Court.My AQ needs to be in by 23 Dec.

HoHoHo

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  • 3 weeks later...

I havent been posting for a while cause theres not a lot to say. Im waiting for a directional hearing date now.

From reading Welshmans thread they cant settle before you get a date.

Unfortunately I phoned Barclays and asked to speak to who is dealing with my claim.They said it was Timmy or Temmie or something like that.They said he would call me back but he didnt.So Icalled him on his number and left a message-no reply.

I have since received another charge on my account but I telephoned the bank and they replied within a couple of days with a refund,but refuse to repay any more!

Considering I didnt have much to say that wasnt bad was it

Typical woman!!:)

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Just a couple of things really.

I have just about finished indexing my bundle.I am still waiting for a court date but was wondering if I should send a copy of my bundle to Barclays

(and if so who to?),even though the court hasnt asked for it yet.

Also does anyone think its worth ringing Temilope Fatogun and trying to settle the claim before I receive a court date?

Also I would rather not copy another 2 bundles if not needed.

Many thanks for any ideas.

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