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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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interesting emails


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Good luck Zoe, don't give up. I'm not allowed to speak about my case, but I will share something rather naughty I did before it all kicked off, and one of my poor colleagues was in the teeth of a bully! Its very naughty by the way but I don;t regret it.

 

My colleague was being set up for the sack by our line manager. I saw it coming, and actually caught the line manager out in falsifying documents to make a case to have my colleague sacked. I too was suffering at her hands, but not quite full on yet, she could only deal with one of us at a time. I regret now very much that I didn'lt report her for what I cauight her doing. Anyway a couple of weeks further on, the silly mare must have been working at my desk when I had a day off, and she left her notebook (in which she recorded EVERYTHING and it generally never left her side) there. I came in at the crack of dawn the next day and found it. Of course I read it, I was preparing for my own fight which I knew was coming next. It gave me some very useful information. It also proved that this manager had, many weeks prior, made a lovely little plan to oust my colleague from her job, she even had the replacement named! There it all was, the fully detailed plan. It even showed savings by employing someone to her position on a much lower salary!, Oh dear! I picked the thing up, and I posted it to my colleague who was by now suspended and trying to fight certain allegations. It certainly helped in that my colleague had decided she was so disgusted with the firm she had been loyal to for 12 years that she would never go back. She wanted to go through the appeal etc but didn;t even have to bother as she got a compromise agreement instead! Because of what she received in the post. What was in that notebook threw up all manner of employment issues.

 

I was pleased to help my colleague, I felt bad because I hadn't spoken up immediately when I should have done. I was overcome with glee to see this awful woman alternate between fits of sobbing, periods of steam almost coming out her ears, and trying to coerce people into telling her "what they knew"! That was the best bit, nobody but me knew and she obviously couldn't remember where she had left that book! She got into awful trouble but sadly they kept her on, under supervision for 12 weeks. I even managed to say to her with a poker face "what a dreadful thing to happen to you!". It was dreadful and she deserved it.

 

Hang on to those documents and the very best of luck x

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Its very common practice for a "confidentiality clause" to be signed when there is an out of court settlement. This means that you cannot discuss what has happened to you because you have agreed not to say.

 

But in your case, so long as you say nothing that is untrue, slanderous or libelous, there's no problem in you posting on here. No need to openly disclose who the company is etc., but you are perfectly entitled to seek advice when these things happen and if that is on a forum like CAG then so be it. Be aware that employers can watch these threads too, so if you get to the stage where things get a bit contentious, then you wouldn't want to risk them reading all your tactics on here. I shouldn't say anything about CAG to anyone to do with this matter; and in any case, how many Zoe's might there be at anyone time seeking advice for employment problems?!

 

Also, I may well have reason to be grinning right now, but it took me three years of being genuinely ill, having a year on benefits (oh joy) which inlcuded the bloody ATOS shambles, I have PTSD for the rest of my life....................so please don;t be thinking its an easy road, its not, but if you have the determination that you seem to have Zoe, and you have genuinely been wronged, then you go ahead and fight it.

 

A word of warning too - don;t anyone rely on their Union for help with this sort of thing. See a solicitor straight away.

 

You keep going, and I'll keep reading!

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