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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cap1 & CCA return


tamadus
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  • 4 weeks later...
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Re. signature: you can print or create a digital signature & insert that on all your corresp. I use Online Personal Signature Maker - MyLiveSignature - Free Personal Signature Generator (it's free) but there are others out there.

Re. payments: Don't send a cheque - 'cos it has your signature on! And as you say, it can be scanned by the unscrupilious. PO's are advisable.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 2 weeks later...

Sorry - read comments wrong - ignore me!

Edited by foolishgirl
Posted on wrong thread

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Yes, you can send SAR to anyone you believe holds any data on you. Just make sure you ask for all data & enclose the fee.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Their desks are probably next to one another!

 

Fancy a cup of coffee OC? Oh, thanks a lot DCA. Whoops, just spilt it on this CCA. Never mind, we've got plenty more as standard issue - they'll never know. :D

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Oooh, where's Mrs. Wilson?! She'd have Carland for breakfast!! ;)

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  • 4 weeks later...

Perhaps you're looking at the version of the 1974 act that includes the updates & amendments?

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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The 30 day 'offence' no longer applies. It was removed as part of the CPUTR 2008.

Edited by foolishgirl
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How were you going to use it with Mint dvd? The legislation it looks as though you're intending to use re. CCAs still comes under the CCA1974, the CPUTR2008 just amends a bit of it. You may interested in Babybears thread on CPTUR before you start quoting it to OCs, DCAs & it contains a lot of useful info.

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/147392-cca-dcas-unfair-commercial.html

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Magda, this has been my experience in the past too. However now TS HAVE to act - they are the enforecment arm of the OFT under the new CPUTR 2008 & if you're not getting anywhere with them I suggest you read Babybears thread & then complain quoting the above Regs & also OFT guidance on implementation:

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/147392-cca-dcas-unfair-commercial.html

http://www.oft.gov.uk/shared_oft/business_leaflets/530162/oft931int.pdf

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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When did the CCA 1974 come into force?

 

 

Is this a trick question? :confused:

 

 

(think the actual date is 31st July 1974 - is that what you wanted?)

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OK, you legal bagels (seagulls) - now you've lost me. Who's Prof Goode please?

Can he be quoted in court or is he just reference? :confused:

Edited by foolishgirl
Whoops, sorry beagles, but you might be tastier as the original!

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Thanks Tinkerbell - I'm off to study him...

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I know PT - just picked myself up off the floor. That's a 'ell of a goode price!! :D

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Well, this is the first I have heard of this Goode fellow & jolly good he seems too! Pity his pronouncements are so expensive. Does anyone know where I could study a copy apart from law school? I can't imagine my local library will have a copy & if I request one I can see my council tax going up immediately!!

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If so I will photocopy the info and post

 

Sounds a good idea but do you know how BIG this volume is? And are you sure that there wouldn't be copyright issues on that knightmare?

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:DI was just going to copy the relivant page

 

Cop out knightmare!!

 

(Do check the copyright though)

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It is all fair and good arguing on here over the finer points of the act ,and i have done my fair bit of it, but it is a different matter when you are in court.

 

A major factor is also that the debtor is fully conversant with that legislation and can think on his feet ,you usually only get one chance to make your point,it is pointless thinkng of some technical detail after the case is over

 

Excellent advice Peter!

 

I don't think you realise how difficult it is to muster your thoughts/facts & put a coherent & persuasive case in front of a judge & the oppostion until you have done it.

 

Not only do you have to know your own case & the laws pertaining to it but it seems that some DJs are prejudiced in favour of the financial institutions before you even start to present. It's an uphill battle & just 'cos the law is technically on your side doesn't mean the judgement will be!

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There is one which mentions the 'gift' you're right, but I can't lay my hands on it just now.

 

 

I think you're looking for the Wilson v FCT judgement:

 

 


  1. The recognition that there is nothing in the 1974 Act which prevents an improperly executed regulated agreement from giving rise to contractual rights, nor which prevents the right to possess goods pawned as security passing on delivery of the goods, provides the answer, as it seems to us, to the principal argument advanced on behalf of the Secretary of State in support of his submission that there is nothing in section 127(3) of the Act which is incompatible with Convention rights. It was said, in effect, in relation to article 1 of the First Protocol, that, where there was no document signed by the debtor – or where the document signed by the debtor did not contain all the prescribed terms of the agreement – neither the agreement, nor the delivery of the pawn, conferred any enforceable rights on the creditor. So, in the present case, the creditor had no relevant "possessions" to the peaceful enjoyment of which it was entitled, or of which it was deprived by section 127(3) of the 1974 Act. In effect, the creditor – by failing to ensure that he obtained a document signed by the debtor which contained all the prescribed terms – must (in the light of the provisions in sections 65(1) and 127(3) of the 1974 Act) be taken to have made a voluntary disposition, or gift, of the loan monies to the debtor. The creditor had chosen to part with the monies in circumstances in which it was never entitled to have them repaid; so there is nothing to engage the rights guaranteed by article 1 of the First Protocol. Nor, on that analysis, does the creditor have any civil rights in respect of which it is entitled to a fair and public hearing by an independent and impartial tribunal. Article 6 of the Convention is not in point.'

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My request was for a 'true' copy of my original signed agreement and therefore what you have sent me does not comply with my request nor with the Consumer Credit Act 1974 (any section I should quote here??).

I think the Sections you are looking for here may be Sect 77/78 - not sure without reading all your posts which is appropriate for yours so amend to suit

 

77 Duty to give information to debtor under fixed -sum credit agreement

 

78 Duty to give information to debtor under running-account credit agreement

I am therefore writing to ask you to confirm in writing that you do indeed hold the original agreement in its entirety and, if so, that you would be able to produce this original document in a court of law should you be required to do so. In fact, if you do have the original agreement, I would appreciate it if I could arrange to inspect it with your legal adviser at a local office.

 

I hereby give you (7 / 14 days???) to respond to this letter. Failure to do so will give me no alternative but to assume that you do not in fact have the original agreement, in which case the agreement is unenforceable in a court of law.

 

14 day response time looks more reasonable if the corresp. has to be produced in court at any stage.

You could also point out that as they have supplied what appears to be a 'mock up' of the agreement, it would also be unenforceable by virtue of the prescribed terms not being embodied or contained within the 'four corners' of the document.

:cool:

 

Trust you are aware that you may have to defend this course of action in court at some stage & the risks you are taking in them not being able to produce an agreement that would be enforced by a judge. :)

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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A true certified copy of any official document must be certified by a professional such as doctor, lawyer, JP, police officer, etc, etc However for them to certify that something is a TRUE copy then the ORIGINAL must be available for comparison.

 

I always understood that a certified copy can be certified by any responsible person having knowledge of the original i.e. to able to verify the 'trueness' of it so that could be for eg. a manager of the company concerned (not just the 'independent' professionals listed by jax). But jax is quite correct 'for them to certify that something is a TRUE copy then the ORIGINAL must be available for comparison' .

 

The argument you then have to persuade the DC is that the manager (or whoever certified the copy) did not have knowledge of the original & the easiest way for the certifier to dispel your allegation is to produce the original. If he won't /can't I would be asking the judge to find out why & how can the certifier swear the copy to be true if he has not seen the original?

 

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Exactly, I know that some people argue that to keep the originals would mean holding onto vast amounts of paperwork which wouldn't be practical,

 

Doesn't make any difference whether it's practical or not, if a company is going to go to court to claim their rights under an agreement & the law says that in order to do so they must produce a true copy of that agreement, it's their responsibility to ensure that the agreement is safely kept & can be produced when required. If they can't discharge their duty properly under the law, I would argue with any DC they are not entitled to their rights under it 'cos quite simply, they cannot prove it.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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although he should be acting according to law, so in theory there shouldn't be any problem......

 

Gawd, I hope you're right!

 

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I have found that having a copy of Blackstones Civil Practice 2008, Goode Consumer Credit Law and Practice and also the Halsburys series , especially the Consumer Credit Vol 9 re-issue works just as good as a witness statement from a partner etc

 

;)

 

Yeah, but a lot more expensive PT - as we've discussed before!! ;-)

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