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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Landlord Is Not Doing Any Repairs


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Hi Again,

 

I Have Phoned My Agents On Two Occasions Regarding The Rotting Wood Work In Our Lean To, It Has Lots Of Woodlice Coming Out Of It And They Will Not Do Anything About It, Is There Anything I Can Do ?

They Just Keep Making Excuses All The Time, Surely They Are Breaking There Side Of The Contract.

 

Thanks.

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have you sent letter so you can refer to it at later date.

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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send recorded letter to letting agents outlining demands, but check your agreement to see who deals with repairs

ie general upkeep/maintenance

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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letting agents

 

date

 

dear Sir/Madam

 

I am writing in refernce to a tenancy aggrement which i currently have at (address). Further to my previous telephone conversationswith your office, i have not received any response.

 

As previosly mentioned, there is (problem), i am requesting that you contact your client to discuss this matter.

 

I you require any further details please do not hesitate to contact me on (number/address)

 

yours sincerely

 

**********

 

 

 

 

if you send letter recorded, the letting agent will assume you will follow up on this matter and therefore hopefully deal with it.

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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The worrying thing about this is:

 

the rot/woodlice could be classed as general maintenabnce, just as cutting the lawn would be maintenance

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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Guest The Terminator

Tell her that she is in breach of S11 Landlord and Tenant Act 1985 which puts the onus on the Landlord to mantain the property.If she refuses then I suggest you get on to Enviromental Health at your Local Authority.

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There is a specific protocol to follow in disrepair cases. You cant afford any mistakes in that process. Before you send any letter I would recomend that you seek some advice. There is an organisation which provides free advice called Shelter.

 

Additionally, it may be an issue which affects the structure...also, be prepared....complaining or taking legal action can result in your tenancy being ended...not renewed etc....

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Guest The Terminator
There is a specific protocol to follow in disrepair cases. You cant afford any mistakes in that process. Before you send any letter I would recomend that you seek some advice. There is an organisation which provides free advice called Shelter.

 

Additionally, it may be an issue which affects the structure...also, be prepared....complaining or taking legal action can result in your tenancy being ended...not renewed etc....

 

There is a protocol for disrepair cases and it has to comply with CPR 35.i wasn't suggesting that she took legal action but use EH to inspect and they will issue an enforcement notice if applicable.As there are rotting windows frames the landlord would be in breach of S11 and under the HHSRS they would be a catogory 1 hazard.Only EH would be able to enforce this and may take legal action if it is warrented.By the way S.J I work in Housing Litiagation as an EHO and expert witness and would not advise legal action on this or the other forum I post on giving Housing Advice unless there is a good enough reason.

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  • 3 years later...

My mom has been renting a house for almost 2 years now. Bout 6 months ago she came home and noticed the deck almost looked liked it was moving. she got the neighbor to come check it out and he thought the bugs were termites??? She told our landlord about it and he told her to just spray. So she had to go buy the stuff herself. well she was fine with that, but since then she has noticed the basement as been feeling damp all the time and that the cinder block walls were starting to crack in between them...it leeks water. and is also causing mold to grow on the walls (its white looking stuff on the wall, and it stinks, so she guessing thats what it is?) no to mention my little sister has asthma. shes told him also about this over 6 months ago and still he hasn't done anything...and to top it all our air condition went out a week ago and she told him the day it happened, and yet he has still to fix it? Does she have any rights??? Ive had people tell me she does but want to know the truth...because its not a safe living condition for my little sister

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Shelter has some good advice on disrepair. They even have some sample letters to send.

 

Shelter England - Repairs and bad conditions

 

JT44 Arch - does your mum live in the UK? Because some of what you have written makes me think you are in the USA. If so, we will not be able to help as this is a UK site and we won't know US law.

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