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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Log book loans - paid because of threatening behaviour - what happens now


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Hi All

 

I hope someone can help/or give advice.

 

I have been stung. I purchased a car in September last year privately for a very good price, did a HPI check at the time and nothing came up. I kept the car for a few months, but then decided to sell on for a smaller car - I sold the car to a friend of mine a few months ago who has since spent around £2k on it and a lot of time and effort getting it up to his standard.

 

This weekend my friend had a van and trailer pull up outside his house using threatening behaviour and demanding the car saying he was from 'log book loans' and that the car was theirs, unless my friend payed up the cash that was outstanding on the loan! which of course he has because his wife and him were terrified of what they would do and now has come onto me for the cash. I felt it only right that because he is my friend, that I have to now pay him back, which I am very angry about having to pay someone else's loan off!!!!

 

I have a copy of the Bill of Sale from my friend today and have read on another thread that we have to ask log book loans for the credit agreement? Not sure with me being sort of a previous owner of the car how I stand, but I'm loathe to let things go. My friend has said that if I want to pursue on his behalf I can. Any suggestions on what I can do bearing in mind he has now paid it to log book loans due to being threatened and terrified at the time.

 

Thank you

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