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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Another newbie with high hopes!


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well what a fantastic site! I have just spent hours reading through the site, i must admit at first it is very overwhelming! I am with Halifax and have paid loads of charges in the 2 and a half years I have had my account. I am going to the library thursday to print off all the froms on here as my printer has just decided to die on me. Maybe i will buy a new one if i get my charges back. Does anyone know a rough time scale from requesting the data bits with the £10 fee to finding out a result takes with Halifax. Obviously I know all cases are different, but I can't read anymore tonight as my head hurts now!! Thanks very much to the people who set up the site adn if i do get my money back i will make a donation as this was money I had just written off. thanks Tara

Halifax

 

data request handed into branch: 25/09/06

 

statements received: 08/11/06

 

Total Charges to date: £569.00

 

 

1st letter handed into branch 20/11/06 requesting £607.75

 

LBA handed into branch 04/12/06, have till 18th dec to respond....

9th December... SETTLED IN FULL!! YAY!!

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they have a deadline of 40days.

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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btw, i would suspect 2weeks max

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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ok brill thanks very much, i managed to get the printer working so will take the letter with my £10 cash into the bank monday

Halifax

 

data request handed into branch: 25/09/06

 

statements received: 08/11/06

 

Total Charges to date: £569.00

 

 

1st letter handed into branch 20/11/06 requesting £607.75

 

LBA handed into branch 04/12/06, have till 18th dec to respond....

9th December... SETTLED IN FULL!! YAY!!

Link to post
Share on other sites

get receipt for your £10 and letter, with the date on it so u can start your 40days from then

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

Link to post
Share on other sites

  • 1 month later...

ok please help, i am browsing faq's and trying to find help, my 40 days is almost up and i have heard nothing, just rang halifax and there is no record on my account at all :s i explained to the guy that i had a receipt from the branch dated 25th September for the letter requesting and £10 fee. He said I have to call back tomo during working hours and they will contact my branch to follow it up. Where do i stand now as I have no idea of my charges incured to date?

Halifax

 

data request handed into branch: 25/09/06

 

statements received: 08/11/06

 

Total Charges to date: £569.00

 

 

1st letter handed into branch 20/11/06 requesting £607.75

 

LBA handed into branch 04/12/06, have till 18th dec to respond....

9th December... SETTLED IN FULL!! YAY!!

Link to post
Share on other sites

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