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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi thanks for the responses,

Yes this is for a parking fine

Calling the bailiff and asking for the visit fee to be knocked off is most likely what would be the best thing to do However thats only because we live in a country where a bailiff can lie and cheat and then if he/she is spotted doing something wrong just ignore the lie's ? And pay the fine! This would be like blackmail, as if its his right to con people because they live in fear of the fine increasing and or because one day they really will try and make contact.

There is no justice in calling him and saying i know what his game is so knock off the Fake fee's and all is ok.

If from one visit an ambulance was called then what several visits later? Maybe you aren't as unwell as you make out and just want to carry on venting your anger at bailiffs rather than resolve the issue in the first place.

Goodluck

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Many apologies as post not meant for you as i was trying to keep things realistic for someone and we all make mistakes. Left the job in April but really left along time ago and as i had worked in the debt industry for 20yrs then some things are hard to leave behind. My intentions are to give advice and in some cases it isn't always going to meet with rave reviews but it will be honest and real time.

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contact the CAB they say and it will be put on hold(wrong), depends who you speak to at the council and whether they have a good rapour with the bailiff concerned or not but from the bailiffs point of view(me)they want as little hassle as possible so will negotiate and others are just complete bastards!! having a bad month, put waiting time on, say its double the van/attendance fee for a colleague turning up that they were going to meet for a coffee anyway, anything and evrything to justify the fees, i have been caught uo in it myself so know most the tricks of the trade.

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Just had a fake visit from a bailiff company featured on exposure Now the fine has on up nearly £320 so its doubled!!

How bad are these companies? only monday the show went on air and its wednesday now and they are still taking advantage.

The letter that was left by the bailiff clearly states that because of todays visit the fine HAS increased £320 yet there was no effort to ring the bell or contact anyone..

 

Not yet going to state which company it is orwho the bailiff is as first i will complain to the company the council and the court that issued this fraudster with his cert

 

I didn't deal so much with parking fines but the council are aware of the charges and you can ask for a breakdown of fees and if they are charging for bogus visits then ask for proof as most cars have trackers and failing that they use pen forms linked to their phones which send a gps location when the bailiff sends it through as this was a requirement from most councils as many people said they had never had a visit and they were probably right so ask for proof and be adamant as and they may back down somewhat and you can get this resolved, speak to the council and ask what they should be charging and most councils are linked up to bailiffs website so they can review cases so they will see if you have had previous visits bogus or not but.

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