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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Park resort - holiday hell - refund refused ***REFUNDED***


kate999
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Hi Guys, Could really do with some help on this one -

 

 

My family decided to have a short break before my daughter started back at school at the end of August for 4 nights. We booked in with Park Resorts in Ty Mawr, North Wales. We only wanted somewhere basic, we just wanted somewhere clean and comfortable so rented a basic caravan/mobile home. The advertisements emphasised what a wonderful and comfortable caravan we would have for the price, we payed about 300 for 4 night.

 

Our 1st impression wasn't great, the caravan was old, the windows covered in bird poo - looked like they hadn't been clean for years, not weeks, and the outside was littered with cigarette butts. It was the smell that hit me when I first walked in. I felt sick, Stale old smelly and damp. We arrived after a long journey and the children were tired and starving so we dumped our stuff in the lounge area and headed out for something to eat. I didn't really have time to examine the place in full, but just thought to myself we could air it out when we got back.

 

It was early evening when we got back from having something to eat and shopping for the basics - but we started to unpack and tried to get comfortable. It was then we discovered what we had to stay in.The caravan was filthy - dusty, the path outside looked cleaner than the carpets. The double bed was the worst - it was old smelly and like sleeping on rocks - I went to bed fully dressed and had to sleep on top of the duvet and several blankets to stop the springs sticking in my body. My young girls hardly slept because they were that cold. The bedroom heater was broken. We woke up in the morning shattered and just desperate to go home. We were all devastated. I went to make my self a cup of coffee to find a pubic hair on my tea spoon!!!! I started to clean the place up but got fed up and thought this isn't a holiday!

 

My little girl asked if we could go home as she didn't like the smelly place. My other half and I discussed asking for another caravan but there were signs everywhere that said NO VACANCIES, so thought it was pointless We also thought that if they did have a vacant one they would just stick us in another caravan that was filthy. If they did try and clean this on e up it wold take more than a day. We were so tired and stressed as the kids were desperate to leave that my partner packed up whilst I took photographs of the parts I hadn't cleaned as evidence.

 

When I arrived at reception there was only one person available who was on the telephone. I really couldn't be bothered waiting, as my 2 years old was crying and carrying on in the car, and I myself was too angry and tired to get into an argument with anyone. I just left the keys in front of the lady at reception.

 

Within a few days, I wrote a long complaint letter including just some of the photographs asking for a full refund, petrol money and compensation. They wrote a very fluffy letter but refused to refund us. There argument was that we didn't follow there complaint procedure in the welcome pack, by reporting it to a member of staff before we left.

 

I am determined to get a refund, normally when you purchase something if you are not happy with your item, it is faulty or damaged then you are entitled to an exchange or a refund. Due to what we went through I didn't want an exchange, I wanted my money back.

 

I am not sure if this applies in this situation? Does anyone have any idea how I can respond to Park Resorts - if I need to I am happy to take them to the small claims court. Where do I stand legally? Any help or advice would really be appreciated.

 

K

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

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Anyone help??

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

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Anyone got any thoughts as I could do with issuing my response in the next day or 2?

K

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

Bump

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

bump

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

  • 2 weeks later...

Martin,

Justed wanted to update you and thank you for your input. I haven't been about much since you posted on the thread, weekend away (this time not in a smelly caravan) and had to go into hospital for an op. Didn't want you to think I did appreciate you :hug:

 

I am going to get on with the lba tomorrow and have been trying to swot up on CPUT2008. Little bit more advise if you have time for me? I was just wondering how I phrase the CPUT2008 bit and say they are in breach of what they sold me - I just want them to take me seriously when I send the lba and sound like I know what I am talking about.

 

Cheers Martin

K

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

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John - the only way they could of resolved it was by giving us another caravan - which I have read another holiday er did on the same day and time- when he complained and the second caravan was worse than the 1st. I did not want them to give them the opportunity to waste more of my time than they had already done, we didn't want another caravan we wanted to go home. I am much better at putting things into writing than verbally. So I came home and wrote the letter. They should never have put us in those circumstances in the 1st place. The fact is they sold us something and they basically conned us.

 

Na didn't use a credit card - thanks for the input though!

 

Martin - thank you - look forward to hearing for you!

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

M - just tried to send you a pm as I just wanted to mention something to you but your all full up again!

K

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

  • 2 months later...

****UPDATE****

 

Park Resorts refunded! Thank you Martin for you help!

 

k

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

  • 1 year later...

Hi Jas,

 

Really sorry to hear about your holiday! So disappointing for you and I feel your frustration. Before I direct you or give you what advice I can, can you answer a couple of questions?

 

1) Did you take any photographic evidence? Or any other evidence about the condition of the place?

2) Can you give me a summary as to the problems you had?

3) Did you issue any complaint or speak to anyone at all about the condition whilst you were there?

 

Just want to know which angle to tackle this from - will check in later to see if you have responded. Sorry for the delay in responding, been busy and just seen your thread.

Kind Regards

Kate

  • Haha 1

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

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