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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Less Hours because of pregnancy


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It sounds as though she may be on a zero hours contract.If so, then this arrangement is notoriously precarious, as there is no obligation on either side to either offer work, nor accept it.

 

It is quite right that the employer should remove double handed jobs from the rota, as these very often involve lifting and a Risk Assessment would certainly recommend that these should be handled by staff who are not at additional risk due to pregnancy. It is also understandable however that your partner needs to try and keep the hours up as far as is possible, and without putting her under undue stress - not least because this could have a detrimental effect on Maternity Pay.

 

The zero hours arrangement (if this is the case) unfortunately does not guarantee set hours, and there would be quite an uphill battle in proving entitlement under Custom and Practice, where, as you say the hours already fluctuate wildly, so I would suggest that your girlfriend tries to have a word with the employer and request additional hours where they might be available. Explain that she needs to protect her income as far as possible in order to save for the baby's arrival and hope that they may be able to switch some jobs around.

 

I think you would be hard pressed to make a case for discrimination, and pregnancy is a cause for discrimination on the grounds of Health & Safety - your problem is that there are no fixed hours, and if I am correct, little entitlement to a guaranteed income.

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I know exactly what you mean. All I can suggest is to either have a quiet word, or raise a grievance. It should be a relatively straightforward matter to switch some carers' jobs to allow your GF to keep her hours up without cutting anybody else's, but no doubt there will be an argument of some sort against it. Perhaps without making a formal issue of it, the sentence "I feel that I am being punished and am losing money just because I am pregnant" might prick somebody's ears up.....

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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