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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Moorcroft on behalf of Mackenzie Hall


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I have had an instance where Moorcroft DCA have tried to collect money at the request of McKenzie Hall , they were told at the door that we do not acknoledge the debt and they went away. We followed this up with a CCA request to both McKenzie Hall and Moorcoft. Moorcroft wrote back straight away basically saying they want no further part in this and will send are request to McKenzie Hall , they also sent our £1 back. So with the 30 day CCA deadline looming I have no information regarding this alleged dept , who is alledged to own it and what it was originally for. All letters were posted recorded. What next ? , really want to get this sorted.

Case Statistics 13 Wins - 0 Losses

Cases In Progress 2

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No details = no debt. Its as simple as that.

 

Mackenzie Hall/Moorcroft et al would be barking up the wrong tree if they tried to collect without providing you with any proof. You wouldn't pay up on their say so would you?

 

They are unlikely to take it to court because a judge would take a dim view of their actions and could take it out on them by awarding costs against them for wasting the court's time. (If they try you must make sure to dispute it)

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Havent Moorcroft commited an offence under the CCA , I am sure they cant just send it back and say they have passed it on , If they are willing to come to my house and try to collect money , surely the must hold some personal infomation ?and if they do they must comply with the CCA request

Case Statistics 13 Wins - 0 Losses

Cases In Progress 2

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