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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Miller V Halifax


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Hello, I have now started my second claim (the first is in progress against Capital One - Mastercard) this time its against Halifax bank. I am going to claim for the last 2 years initially as I have statements for this period but when I get further statements I will make an additional claim. So on Monday I sent a preliminary letter via e-mail to Halifax customer services (twice to be sure) for £958.

 

People that are receiving partial offers, are these amounts being credited to accounts whether you accept the offer as full and final or not?. I won't be caving in don't worry but obviously a few hundred quid in the meantime would be nice!.

Capital One - Mastercard - Claiming £720

CLAIM PAID IN FULL 25/10/06 £878.94

 

Capital One - Visa - Claiming £473.70 and £565

CLAIM PAID IN FULL 21/11/06 603.49

2ND CLAIM PAID IN FULL 30/1/07 £565.00

 

NatWest - Claiming £720

CLAIM PAID IN FULL 18/10/06 £951.06

 

Halifax Part One - Claiming £958

Pre-Lim Sent 11/9/06

Offered £450 28/9/06 - Refused

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Why not wait untill you recieve the statements, going to court if needs be twice for the same claim wont look good and the court could strike your claim out

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Thanks for the advice, what I will probably do now is wait for the second set of statements and send a second pre-lim letter incorporating all 6 years of charges explaining that I am extending the scope of my claim. If I get a small refund in the meantime without filing a court claim then thats a bonus isn't it. I mean I will reply stating that I accept as part settlement.

Capital One - Mastercard - Claiming £720

CLAIM PAID IN FULL 25/10/06 £878.94

 

Capital One - Visa - Claiming £473.70 and £565

CLAIM PAID IN FULL 21/11/06 603.49

2ND CLAIM PAID IN FULL 30/1/07 £565.00

 

NatWest - Claiming £720

CLAIM PAID IN FULL 18/10/06 £951.06

 

Halifax Part One - Claiming £958

Pre-Lim Sent 11/9/06

Offered £450 28/9/06 - Refused

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on my claims they havent refunded their offer had to submit it to court

  • Confused 1

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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  • 4 months later...

I received a reply to my pre-lim letter back in Sept/Oct offering £450 of the £958, I haven't replied as yet as I have been busy with other claims and other issues in my life, lol, I am going to write and reject their offer of settlement and also ask for statements pre 2004 which I still have not yet received. I shall also been adding a few new charges I have recently incurred.

Capital One - Mastercard - Claiming £720

CLAIM PAID IN FULL 25/10/06 £878.94

 

Capital One - Visa - Claiming £473.70 and £565

CLAIM PAID IN FULL 21/11/06 603.49

2ND CLAIM PAID IN FULL 30/1/07 £565.00

 

NatWest - Claiming £720

CLAIM PAID IN FULL 18/10/06 £951.06

 

Halifax Part One - Claiming £958

Pre-Lim Sent 11/9/06

Offered £450 28/9/06 - Refused

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  • 2 months later...

Last week I received an phonecall offer of £1650 on my charges post Jan 2004 which I have accepted and received in my account. Yippee!!!. I am now working on claiming on charges pre 2004. I will add more information when I send off my letters asking for it back

Capital One - Mastercard - Claiming £720

CLAIM PAID IN FULL 25/10/06 £878.94

 

Capital One - Visa - Claiming £473.70 and £565

CLAIM PAID IN FULL 21/11/06 603.49

2ND CLAIM PAID IN FULL 30/1/07 £565.00

 

NatWest - Claiming £720

CLAIM PAID IN FULL 18/10/06 £951.06

 

Halifax Part One - Claiming £958

Pre-Lim Sent 11/9/06

Offered £450 28/9/06 - Refused

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