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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DCA threatening CCJ - 1st credit & Citi financial


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Hi

Sending just terms and conditions mean very little. 1st credit could try the court route if they chose but I don't think they will.

 

I suspect that there should be more than two sets of terms and conditions as Citi varied them on a regular basis. I was with them for two years and have two sets of T's&C's.

 

I'm no psychic but I have a feeling that citi will send you your statements and any letters that you have sent them recently-nothing more.

They won't send you any comms logs, no default letters, no termination letters, nada,zip,zero-nothing.

In fact, I think they would have difficulty proving that they actually did default you or terminate the account. OOH, I'm getting another feeling-they will say that they had a systems purge in 2006 so cannot provide the information.

 

A bit too sarcastic??:madgrin:

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  • 2 months later...
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Hi,

This account was terminated in 2008 so Citi should have data going back to at least 2005(if your account was started before then). They should also be keeping the data for a period of 6 years from closure. They should have provided copies of your account history (not just statements)

 

I would be writing back asking for your account history and if they cannot provide it, a certificate of destruction. I got this comment from the Information Commissioner.

 

If information has been “purged” from a lender’s system and that information is more than six years old, this would be unlikely to breach the DPA. However if a lender had deleted information relating to an account that was less than 6 years old outside normal industry standards, this could potentially breach the adequacy requirements of the DPA. If an individual raised a complaint of this nature, we would expect the lender to be able to justify the fact that it had deleted information sooner than would normally be the case.

 

So, they need to justify their actions and if they can't (which they won't be able to) you can go to the ICO and complain

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  • 1 year later...

In 2001 I applied for a Citi card and they sent me the card with two sets of the agreement; one for me and one to sign and send back. Somehow I forgot to sign the second form and send it back :madgrin:

 

My defaulted balance was around £250 but with all the charges on this is now around the £600 mark. I sent a SAR to Citi who failed spectacularly to supply all my data stating they purged the account history and of course they couldn't supply an agreement as there was none. They couldn't even supply me with a reconstruction.

 

My point is, Citi were so bad at record keeping and deleting data that they should have kept means that some debts will not be able to be enforced as they have no data to rely on.

Cabot have been very quiet with me since 2008.

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  • 4 years later...

Blimey, this thread must be one of the longest ongoing cases here. I would have thought this would be Statute Barred by now. If so, you could let them know and if they are foolish enough to issue an SD then you can get it dismissed and probably claim some costs too

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