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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Housing Benefit "Overpaid" after Incapacity Benefit Stopped as a Student


citizen83

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The Local Authority (LA) has written to inform me that they have cancelled my Housing Benefit (HB) and Council Tax Benefit (CTB) claim because:

 

“You were claiming as a disabled student, but failed to inform us that your Incapacity Benefit ended in February 2010 and you no longer qualify for benefit from that date.”

 

As I now have no other income (except the existing HB payments) I decided to apply for Job Seekers Allowance, which was I eventually awarded last month.

 

“if you are no longer a student (which I'm not) you may still qualify for benefit, please call us if this is the case to complete an application” the last letter tells me - this is what I'm in the process of doing now so I don't fall behind with my rent now I am not getting HB.

 

I have been claiming IB for about 18 months before claiming Housing Benefit which was awarded from October 2009.

 

Between September 2009 and April 2010 I was also in receipt of a Student Finance Loan. I had been advised this was permitted, and the LA calculated my HB entitlement taking all these facts in to account.

 

In March 2010 I noticed my IB had stopped being paid in to my bank account, but I wasn't told why. There had been no change in my circumstances.

 

I genuinely was not aware this meant I was being overpaid HB since I had not been informed by JCP of any decision stating I no longer had an entitlement to benefit.

 

I spoke to JCP hoping for an answer, I was advised my IB might have been suspended because I failed to attend a work capability assessment, I was told they would write to me if this was the case.

 

About a fortnight later I received a notification from JCP which I informed me of a change in my Incapacity Benefit. The letter stated my benefits were due to be adjusted and will shortly increase “due to the annual rise in benefits”.

 

I also received a new HB/CTC “Benefit Decision Notice” from the LA. I assumed this was in relation to the changes in my IB which I had just been informed about, and the reason for the recalculation on this LA letter was stated “Annual Updating”.

 

To this date, I have still not received any written explanation why my IB payments had suddenly ceased, even though I was told I otherwise. This error was made even more confusing and distressing, especially after receiving correspondence to the contrary fact, actually confirming the amount I was expecting to be paid.

 

I have been sent an invoice for overpayment of £1,890 (which I cannot afford up front).

 

If this is entirely my fault then as unfair as it may be, I am willing to pay it all back in reasonable installments.

 

This will take a significant time to pay back, and I would question if it is even recoverable considering I had no additional income and all the HB received was required and used in good faith for the intended purposes (towards rent!) and think I may have even be underpaid.

 

Any advice/experiences/suggestions etc very welcome. I'm very distressed and embarrassed I have not been able to sort this out, and just want to get it resolves ASAP so I don't face eviction.

 

:|

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