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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Court claim for bump


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If the 'incident' happened 12 months ago, then I would of thought the defense would be that anything could have happened in that time so the claim is unreasonable. So yes, tick the 'dispute all' box.

Was the matter reported to your friend's insurers?

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

 

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful.

 

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In that case he is probably on his own. The TP will have to demonstrate that his claim relates to the incident. The court will be interested to know why the TP has waited all this time in making a claim. Your friend could try contacting his insurers at the time and see if they will handle it but if he failed to respond accordingly to them, then they may now wash their hands of it.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

 

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful.

 

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Just to make things clearer.

My friend accepts he bumped into the Claimants car which may have needed a repair.

He wishes only to dispute the amount claimed as no proof of the repair/hire costs have been provided.

 

Yes, I understand all that. But it looks like he will have to go to court to do it because he didn't pass it to his insurers at the time. They would of fought this on his behalf had he of responded to them correctly.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

 

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful.

 

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He MIGHT just get away with it. His insurers remain responsible, so providing he had a policy in force at the time of the incident there's every chance they'll take it on - he does NOT have to be a current customer of their for them to settle or look after him.

 

True, but it appears that he did report the incident to them but then did not respond to 'anything they sent'.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

 

I would always urge to seek professional advice for clarification prior to taking any action.

 

 

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful

  • Confused 1

 

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His reasons for not responding could be legion, but as they were notified in the first instance so his initial duty to do so was discharged. (on a separate note isn't your advert and begging bowl for reputation a bit OTT? It doubles the size of each post to no real effect.

 

For your information it is my signature and was the same under the old format apart from changing from 'click my scales' to click my 'button'. A lot of caggers have similar signatures. If it makes you happy, I will try and make it smaller but as I said, it is the same font and size as before.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

I would always urge to seek professional advice for clarification prior to taking any action.

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful.

 

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Is that any better?

 

Please Note

 

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

I would always urge to seek professional advice for clarification prior to taking any action.

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful.

 

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  • 2 weeks later...

Sorry, I just spent nearly an hour drafting a statement for you but something went wrong and I got logged out. I hav'nt the time to do it again. sorry.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

I would always urge to seek professional advice for clarification prior to taking any action.

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful.

 

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The above is irrelevant according to your first post because you say there was no damage. The TP will need to explain why it has taken a year to make a claim aginst your friend and he will need to convince the judge that the damage now showing was caused by your friend. Remind me, have we got a copy of the TP's estimate, if so what date is on it? Hopefully it will be fairly recent because I cannot see how the TP can prove his claim after a period of say 6 months.

 

I'm really busy today and won't be available untill next Monday evening as i'm away from this afternoon otherwise I would re-draft the statement.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

I would always urge to seek professional advice for clarification prior to taking any action.

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful

 

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It happened again! I formatted your statement and suggested you put paragraph '6' as your first paragraph which I expanded a little and when I came to actually post it, I was logged out again. I'm going to have to have to contact the mods to find out whats going on. Sorry!

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

I would always urge to seek professional advice for clarification prior to taking any action.

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful.

 

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CASE NUMBER: (insert case number)

 

IN THE (enter court name) COUNTY COURT

 

(enter applicant's name) (APPLICANT)

 

V

 

(enter your name) (RESPONDENT)

 

STATEMENT OF THE RESPONDENT

 

I am (enter your full name) of (enter your full address) and wish the court to consider this statement as being a defence of the applicant's claim in it's entireity. The applicant's claim relates to an incident on (enter date) whereby my vehicle; (enter make/model/VRM) was in a minor collision with the applicant's; (enter make/model/VRM). This I do not dispute. At the time of the incident, it was agreed by both parties that no visible damage was caused. Therefore the basis of my defence is as follows;

 

1. Since the date of the incident, the applicant has not corresponded with me what-so-ever previous to this claim so I would like to draw to the court's attention the time scale involved from the incident date to the date of the applicant's claim as being dubiously excessive. The applicant has so far failed to provide me with any evidence that the damage he is now claiming was caused by the incident above in which I do not dispute being involved. I submit therefore that the date of the estimate of repair to the applicant's vehicle (of which I have not been yet provided), will be signiffitant in this matter.

 

________________________________________________________________________________________________________________________________

 

 

This is more or less how your statement should be formatted and i've given a suggestion of the opening paragraph. The rest of your version should be fine except what I posted previously.

 

Plesae check for spelling mistakes as I did it very quickly this time!!

Edited by sailor sam
obvious spelling mistake

 

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Oh I forgot, don't forget to sign and date it. You also should 'serve' a copy to the applicant. By serve I mean post him a copy with a simple covering letter stating; "Please find the enclosed copy of my statement of defence which has been submitted to court."

 

And as Buzby says; SEND IT TODAY!

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

I would always urge to seek professional advice for clarification prior to taking any action.

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful.

 

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  • 3 weeks later...
We have now received an allocation questionnaire from the court for Small Claims Track.

At first glance the form appears to be straighforward and I will come back with some questions later.

On the notice it refers to a defence being filed and states £ 35.00 to be paid by claimant if they file their AQ.

Is the my friend as defendant liable to any court fees throughout the process?.

 

Only if he looses.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful.

 

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Based on the case so far is it a good thing to be at AQ at this stage.

It means no judgment yet but also is giving the claimant time to submit missing documents.

The dispute is against costs of repair to damaged car and whether these are reasonable.

If the claimant proves repair costs and my friend then accepts as reasonable, he loses.

Will there be additional court fees and claimants solicitors fees to pay above that stated on the original claim form ?.

What happens if the claimant can only provide documents for part of their repair costs and these are accepted.

 

I would of though in addition to the costs of repair, that part of the defense is disputing the damage outright because of the time delay in making a claim. As I have said previously, anything could have happened to the claimant's car since the incident involving your friend.... he may of reversed into something for example. From your info, my view is that the TP is trying to pull a fast one. In any event, he has not provided any opportunity to resolve the matter without going to court first which will be frowned upon signifitantly. You havn't actually clarified whether the solicitor is actually handling the claim. If he isn't mentioned on the court papaers as doing so, then his costs cannot be included. Going on all your info, I can't see that your friend will have anything to worry about as long as he maintains that he was unaware of the damage and that he deffinately has had no correspondence from the TP prior to the court papers.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful.

 

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