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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CCJ Question


saxon
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Hello, I had a current account with the CO-OP,got into difficulties (charges). Took out a loan to cover them, you can guess the rest.

 

This account under normal circumstances would be statute barred however I am still paying Equidebt, who OWN the debt now.

 

There is nothing on my credit files for this, so my question is

 

Will I still be able to get copies of statements to claim from the Co-op as it is still subject to a CCJ?

Saxon

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There is no reason why you cannot get information about your account via the DPA data access request.

If the reason for the debt and the CCJ is the charges they took, you should also be able to get the CCJ struck off.

 

I am not sure what you mean by statute barred but if it is to do with 6 year limit imposed by the Limitation Act, there may well be an exception that applies here and to all the claims we are pursuing and that would mean that the 6 year limit may well be starting only now.

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Thank you for your reply, I have charges on the account, the CCJ is no longer on any credit ref.files, and equidebt have owned the debt for 4 years, I still have over £300 to pay. I'm sure it was 1999 when I got the CCJ, so wasn't sure if the Co-op would still have or would give me any statements.

 

Still it's only £10.00 to find out, will be nice to find out.

Saxon

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Hello, an update, have been looking high and low, and I have found the court judgement, it was Dec 1998, Geoffrey Parker Bourne was dealing with it.

 

Equidebt took it over in Jan 2002, and bought it in June 2004.

 

I telephoned the Co-op, only to be told they have no information on me at all, so no account details. Do they have microfiche as well.

 

So my questions now are

 

1, will Geoffrey Parker Bourne still have my details, is it worth phoning to ask

 

2, as the CCJ is not yet cleared, do I run the risk of it being put back on my CR files if I contact the court for information.

Saxon

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Just an update, have finally found out account number, sort code.

Geoffrey Parker Bourne were the solicitors who handled the CCJ, they had no real info to pass on,but they did tell me who to ask for at the Co-op.

 

As the debt had been sold to Equidebt the info was passed to recoveries dept.

 

And yippee I'm still on file, so a DPA full disclosure SAR going off on Wednesday.

 

I will be back!!!

Saxon

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  • 2 weeks later...

Hello, just an update.

Due to finacial restraints have just sent the SAR request in, I had no info on the loan so included that request into the SAR letter.

Starting the 40 day countdown on Tuesday.

Bye for now:)

Saxon

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  • 1 month later...

Hello again, could do with a bit of help Please :)

 

Today recieved some info from the Co-op, all in code, nothing to decipher it.

No statements or list of tranactions.

Have phoned them and they say everything is removed/destroyed whatever, it's gone after 6 years.

 

they have given me data going back to 10/07/98, but there are no statements, I asked about microfiche and there was no comment on that, just they don't keep data longer than 6 years.

 

Can someone guide me, the DPA time limit is up on the 5/11/06.

 

I know there is a follow up letter but can anyone confirm that they won't have the info or is it worth persuing?

Saxon

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They may have the information, but as the judgement was passed over 6 years ago they are not obliged to keep or supply the information to you.

 

Also , if you did incur charges you wouldnt be able to reclaim them because its over 6 years ago.

That said there is a school of thought saying you can claim over 6 years, but ive not looked into it.

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1. From my memory when running my business, I was required to keep normal financial records for at least 7 years. I see no reason why your data should not be included.

2. I am not aware of any limitation to the age of information that is subject to the DPA and therefore to a Subject Access Request.

3. The "going back more that 6 years" argument.

 

I believe that there is a Prima Facie case for “deliberate concealment” for the purposes of the Limitation Act 1980 Section 32 subsection (1) (b) qualified by subsection (2).

To my knowledge, this has not been tested in court but would have the effect of re-setting the 6 year limitation clock to start from the date the plaintiff (you) learns of the concealment i.e. now. This would effectively remove the 6 year time limit.

If you have charges that go back more than 6 years then claim them and see what happens. If the bank use the Limitation Act to try to limit your claim you will for sure be “in court” so trot out the above and leave it to the District Judge.

Keep the claim under the small claims procedure limit and the worst that is likely to happen is that (s)he will not agree with you and limit the claim to 6 years.

=================================================================

From the Limitation Act 1980

32 Postponement of limitation period in case of fraud, concealment or

mistake

(1) Subject to subsections (3) and (4A) below, where in the case of any

action for which a period of limitation is prescribed by this Act,

either--

(a) the action is based upon the fraud of the defendant; or

(b) any fact relevant to the plaintiff's right of action has

been deliberately concealed from him by the defendant;

or

© the action is for relief from the consequences of a

mistake;

the period of limitation shall not begin to run until the plaintiff has

discovered the fraud, concealment or mistake (as the case may be)

or could with reasonable diligence have discovered it.

References in this subsection to the defendant include references to

the defendant’s agent and to any person through whom the

defendant claims and his agent.

(2) For the purposes of subsection (1) above, deliberate commission of

a breach of duty in circumstances in which it is unlikely to be

discovered for some time amounts to deliberate concealment of the

facts involved in that breach of duty.

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Thank you phunkeymonkeh, I am currently still in the process of taking the Halifax to court for years 7 & 8, they have til the 7th November to file the defense, so will wait and see for that bit.

 

Thank you also to Aitken Brotherston, I had charges but no idea how much, so would you suggest the follow up of the DPA for none compliance, or a preliminary for a guesstimate of charges?

Saxon

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