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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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If i'm overdrawn with a bank for £105, and there are three charges on the account for 3 x £35. I am just as well writing and saying I contest this balance is made up of unlawful charges therefore I have no intention of paying it, please either write the amount off or refer the matter to county court in a timely fashion.

 

Are there any pitfalls to this approach?

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Only for the bank I would imagine.

 

Remind them that the amount is now in dispute and under 13.6 of the banking code they will not give information about this to a credit reference agency.

 

Also, let them know that if they do, you can only see that as defamatory and will take appropriate action.

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I like it :cool: But see if someone else can see any problems with it.

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

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It begs the question - if your account was only ever overdrawn due to charges...would the bank lodge a claim in court? And if so, there must be a threshold for this...

 

See the steps I took to get my bank charges back.

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Dave, excellent info on the banking code (13.6) just phoned lloyds to ensure they would not record any information with a credit reference agency whilst my account was in dispute and was told yes they would.

 

Quoted section 13.6, which seemed to confuse him, so off he went to check with his supervisor, and his supervisor confirmed that yes they would record info with the credit reference agency, so ask him once how he could justify subcribing to the code, did they just select the parts that they liked, off he went again to talk with his supervisor, and on his return told me "my supervisor is just checking the banking code, he'll call you back. Clause 13.6 did you say?".

 

Excellent, not phoned me back yet, not sure if he will.

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Not sure if i should start a new post. Just spoken to lloyds at lengh, according to them they can and will enter information against you to a credit reference agency if you are in arrears.

 

Now the banking code as Dave pointed out states "We may give information to credit reference agencies about the personal debts you owe us if:

• you have fallen behind with your payments;

• the amount owed is not in dispute; and

• you have not made proposals we are satisfied with

for repaying your debt, following our formal demand."

 

Now i read this to mean if you are in dispute they will not enter any information, however lloyds point out that 'point 1' applies i.e. if you have fallen behind, regardless of whether there is a dispute they can and will enter information against you?

 

So the question is what can i do about this?

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I would say read this

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?t=2503

 

Second, I can see what your saying, but in doing so the bank could ruin your credit file. Better to pay what was the overdrawn amount and then leave the debit balance and issue proceedings for 3 x £35 and ask that the bank pay the money direct to the account not you, so the accoutn shows a balance of £0.00

 

This avoid credit reporting, and if they do you might have a case for having some adverse info removed.

The law maybe reason without passion as Aristotle said, but hey, he said nothing about having fun when getting even!

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal expereince. For legal advice you must always consult a registered and insured lawyer.

 

 

Reputation Points Always Welcome

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Problem is not sure how much the charges are (requested them on 8th March, still waiting), so i either pay and then claim it back, or dispute the amount and have them ruin my credit file.

 

My point is they are recording information that maybe untrue, i.e. i haven't missed payments, because i dont owe them any money, it's all unlawful charges, if this is the case what can i do?

 

All the bank will do is remove the information from my file should i prove that i don't owe the money, but why should they put it on there in the first place if it's untrue? The banking code is not worth the paper it's written on but there must be something i can do, i'm more than happy to take them to court, regardless of the cost.

 

Just had enough of them doing what they like when they like.

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Would there be scope to sue them for defamation or libel?

 

Dont know much about this area of law, or how you would go about it.

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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Would there be scope to sue them for defamation or libel?

 

Dont know much about this area of law, or how you would go about it.

 

Don't go near anything like this - its just wouldn't fly.

The law maybe reason without passion as Aristotle said, but hey, he said nothing about having fun when getting even!

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal expereince. For legal advice you must always consult a registered and insured lawyer.

 

 

Reputation Points Always Welcome

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Spent a lot of time researching this and you can sue for defamation, however if your credit rating is not 100% perfect to start with then it's hard to prove how the banks have made it worse. Also the banks will argue that as a prudent lender it must record this information, and they have to balance their customers needs against this, and whatever I think of this it will hold water in court.

 

So just have to take it on the chin and try and get any adverse information removed as part of any settlement.

 

I will however take great pleasure in getting my money back, they really don't help themselves.

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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