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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ESA Medical - Pregnant with cancer


claire1976
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Erika asked me to check in on this thread, as I used to process ESA in a large processing centre. I didn't work on the medical side of things so much, but here are my thoughts.

 

Pregnancy on its own is not considered to be an incapacity until well into the third trimester. Erika may well be correct in saying it's 34 weeks; if not, she's not far out. Complications in pregnancy can, of course, be considered to be an incapacity, depending on their nature.

 

This is of secondary importance, I would say, since thyroid cancer clearly is an incapacity.

 

Also, the decision to award or refuse ESA is taken by a Decision Maker in the processing centre, and while they'll usually go with the medical result, I have seen cases where the DM has overruled that result and awarded ESA to a person who failed the medical.

 

If the worst happens and you fail the medical, don't claim JSA. Immediately appeal the decision using form GL24 which you can get from a Jobcentre or ask them to send to you. You can also write your own letter of appeal instead of using this form. If you do this, make sure you include the words "I wish to appeal your decision..." and sign the letter. Once an appeal is received your ESA will be reinstated until the Tribunal hears the appeal and hands down a decision.

 

Before the appeal is sent to the Tribunal it will be passed to another DM for a reconsideration, and for this reason you should include as much evidence about your incapacity as possible - supporting letters from your GP and/or specialists. The DM will be looking to see how your incapacity affects your ability to work, so if the doctor can say something like "on 3 or 4 days a week on average, Claire1976 suffers from extreme fatigue as a result of her cancer and the treatments thereof. The surgery limits her ability to move, and persistent hoarseness and throat pain can be a barrier to effective communication. Because of these things, she would find it impossible to meet the demands that would be placed on her by most employers."

 

This is just an example, of course, but it's worth doing this because the DM must consider the totality of evidence presented him or her, and the ATOS medical is only part of this.

 

Any more questions or comments, just post again here and I'll do my best to answer.

Edited by antone
Removed rogue apostrophe. Damn things get everywhere.
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