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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Jules v Yorkshire Bank WON at last !!!


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Hi everyone ,

I have been following the BAG since i saw Martin on "Tonight with Trevor McDonald".I am in the middle of claimng back my charges from Yorkshire Bank on two accounts(joint with my wife Lisa and my own account).This is my first thread so bear with me please.

May I first start by saying a massive thank you :D to everyone who has Pm`d me etc. you have been fantastic help,also to everyone who has posted info/templates they have made the process easier to endure as I would have probably given up or got lost by now:? .Feel free to let me know if I am setting out info below wrong etc.

Anyway a rough update on my progress so far

 

Data Protection Act sent 05/06/06(both acc`s)

Copy statements received 28/06/06(both acc`s)

Refund of charges requested 03/07/06(both acc`s)

£400 + deb.int joint acc,£1806.27 + deb.int own acc.

Sod off letters received 18/07/06(both acc`s)

LBA`s sent 29/07/06(both acc`s)

Stalling letter received 07/08/06(P.Carolle Withers,Customer Relations Dept.)

"Tier one"(sod off again)letter received 07/08/06(Branch Manager)

£200 "without prejudice and threat of counter claim" offer received 15/08/06 for joint acc.(Neil McKirdy Cust.Relations Manager)(no response to own acc.)

Thanks but no thanks ,see you in court letter sent 19/08/06 (joint acc.+ reminder they still have own acc.to deal with)

"scare tactics/threat of counter claim and costs" letter sent 24/08/06(Neil McKirdy)

Submitting N1 on 29/08/06 for £416.06+8%+costs(joint acc)

Submitting N1 on 29/08/06 for £1657.46+8%+costs(own account)

Sending tweaked letter to my MP Ed Balls Edward Balls MP, Normanton (TheyWorkForYou.com)

 

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Hi All,

Just a quick update ,submitted both N1`s for Acc.1+2(joint+own) 10 minutes ago.Was talking to the lady behind the counter and she says these are coming in thick and fast within the last few weeks so the cause is gathering momentum and growing daily ,I would think mainly due to this site.I have added a link to the site on all my emails I now send to spread the word.

Fingers crossed , waiting for a case no.etc and I will submit details to mods for inclusion in litigation section.:D

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Had my confirmation letter from court today to "assume" bank will have received my claim by tomorrow.Have a feeling they already have ,when Lisa went in to branch to pay some cash in the girl behind the counter started giggling when she looked at computer screen.Lisa just gave her a wink and said no more.;)

Keep you posted.

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  • 4 weeks later...

ok quick update , no response/defence from yorkshire.They have till 28/09/06 or i win by default.Anyone got this far with any info/advice relating to yorkshires tactics??

Will they enter defence at 11th hour or just roll over??

Starting to get excited now

Bring it on

I know it wont happen but hope it goes to court as i have asked for disclosure of true costs.PMSL

Any advice appreciated

Jules

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Thanks Caro thoght that would be the case ,they have until thursday.Does it also mean the longer they drag it out the more interest is accrued?? I really hope so :D .I`m in no hurry , and everything I receive is a bonus so I`ll just pitch my tent and get the stove on, full english anyone??:razz:

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It did Caro ,

also yesterday received an offer of £1595 for own account no interest or costs

Yeh right ,thanks but no thanks YB

What do you recommend sending letter back saying thanks but no thanks

see u in court and i will also be claiming £100 AQ fee.

Any one any suggestions/templates

Thanks

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Thanks again Caro (for the name change also xxx)

How about this, anyone want to correct/ add to it???

 

Re: Account number xxxxxxxx

Response to settlement offer.

 

Dear Sirs,

Thank you for your letter dated 25th September 2006

I respectfully decline your offer of settlement and request, once again, that you return to me all monies claimed on this account Claim no. 6WF02389

 

If, as you state in your letter, you wish to avoid the costs of defending this case and counterclaiming I would suggest you make every effort to resolve this matter before 9.00am on the 9th October 2006.At that point in time I will be submitting my allocation questionnaire and will also be adding any costs incurred to that date.I will also be asking for the disclosure of a true and accurate breakdown of calculations used when determining charges on my account.

 

I trust this clarifies my position and timescales.

 

 

Yours faithfully

 

Mr JulesTools ready for court hehe:mad:

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Right update on joint account,

Time to take gloves off

received letter from court today saying Yorkshire had asked to have claim "struck out".

They are claiming that the £200 cheque they sent me (which i kept uncashed as part settlement and informed them I would be continuing in court for remainder)

has been cashed therefor accepting this as a full and final settlement of a £487.15 claim I THINK NOT MISS KIRSTY ROSS.

I will be going to court tomorrow to show them the so called "cashed cheque" together with a copy of my rejection letter and asking why Miss Ross would be allowed to sign her name to such a blatent lie.

 

She has even had the cheek to ask that I pay their £85 costs.

 

Now I`m ****ed off :mad: and ready for action.Any thoughts from anyone.:mad:

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This is the letter sent rejecting the cheque as a full settlement.Note I still have the cheque and it remains uncashed.

I refer to your letter dated 15th August 2006, your ref PCW/YB/06-xxxxxx

I am writing this final letter to accept your cheque of £200 as partial payment of my claim against charges levied on Account No.xxxxxxxx.

 

My intentions still stand as outlined previously and I intend to submit a moneyclaim through the courts within the next few days. I am disappointed your response has not been satisfactory and feel there is no alternative than to take this matter to court.

 

If you wish to avoid court proceedings I suggest the matter is resolved before close of business on Wednesday 23rd August.

 

May I remind you that in addition to the £400 I claim against this account , I will be seeking interest and costs when the matter goes to court. I am also waiting upon a satisfactory outcome on the same basis to my Account No.xxxxxxxx and court action will also be taken for this account at the same time.

 

Furthermore, I shall submit a Consumer Credit Act 1974 complaint to the OFT upon the basis that you have failed to comply with the OFT's direction of 5 April 2006 and are therefore not a 'fit and proper person' to hold a consumer credit licence under the 1974 Act. If you do not understand what this means then seek advice from your legal department.

 

 

Yours faithfully,

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Ok.......

Letter taken to court this afternoon it reads:

 

Claim Number 6WF02390

Further to your letter of 02nd October 2006 , please find attached a copy of the letter I sent to Yorkshire Bank on the 19th August 2006, after receiving a cheque offering a partial settlement, explaining my position.

I consider that the full amount of charges levied on my account is unlawful, and although I believe that I am entitled to the £200 cheque I have not cashed it to ensure that there would be no misunderstanding that I was accepting it as full and final settlement.

A copy of this cheque is enclosed, and I will be pleased to produce the original in court.

I would respectfully ask that the court seek a satisfactory explanation as to why Miss Ross has claimed that I have cashed the cheque and thus accepted full and final settlement of my claim when indeed I clearly have not.

I trust that the documents enclosed will be sufficient for my claim to proceed to a speedy resolution and I am happy to present any further information to the court without delay.

Yours faithfully,

I stopped short of making "deliberately misleading the court" "lying b*st*rds" and "incompetance" slurs against YB as I think it is better just to state the facts and let the Judge see it for what it is

Hearing is 20th october 10.30am ........ooooooooooo I do hope YB attends as I would love to see their faces:eek: .

Will keep you all posted

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Update so far

Account No.1 Handed in AQ today 13/10/06 .....oh bugger its friday 13th

 

Account No.2 Hearing set for 20/20/06 after YB said I had cashed the £200 part settlement cheque and have accepted this as "full and final settlement"

 

I dont think so Miss Ross.....I`m sure I sent you a letter to the contrary and oh whats this in my hand ......the £200 cheque UNCASHED

 

Would love Miss Ross to attend hearing on 20th but I have more chance of seeing Jesus dancing the maypole.

 

Keep you up to speed

 

A GREAT BIG THANKS TO CARO,KARNEVIL,HAGENUK (I`M SURE I`VE MISSED A FEW OUT) FOR ALL YOUR HELP AND INPUT SO FAR IT MEANS A LOT TO ME:grin: :grin: :grin: :grin: :grin: :grin:

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BOOOOOOOOOOOOO....... to Miss Ross

 

Letter dropped through post this morning....words to the effect of........

 

We realise we have made a mistake(damn right you have) and we have written to court removing or application for a strike out as you have not cashed the cheque and you did not agree this to be a full and final settlement(ooooo you don`t say).

 

They have instead entered a defence against my joint account claim (usual blurb)

 

They have also sent an offer of £300 + £50 costs (no 8% interest though) for the period November to July(funny that i was claiming another £100 for October too)

Will accept their offer if they also include the £100 from October I think.

 

Writing letter to that effect and sending Monday.

I have had a few charges also since I started my claim approx £100>150 , anyone think I should ask for these at the same time or separately:???: :???: .

 

Your input and advice would be appreciated guys :grin: :grin: :grin:

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  • 2 weeks later...

Update .........

Went to court on the morning of 20th october just to make sure that Yorkshires request for a strike out hearing had been declined and it had..........Boo beginning to wish I had not sent letter to court explaining cheque had not been cashed or accepted and just turned up on the day to smear egg all over Yorkshires faces.

 

Any Ho..

 

Received letter from court saying that on the 16th of October Judge Glentworth decided that my case will be transferred from Wakefield County Court to Leeds County Court.If I wish to object to this I have to respond within 7 days I think.

Don`t mind the case going there as it is only about another 6 miles away and dont want to delay the case anymore than I have to.I am expecting Yorkshire to object just for the sake of it as another delaying tactic , but hey who cares , the clock is ticking and the interest adding up!!!

 

Sorry for the late update(Caro:rolleyes:)will try to keep on top of things a bit better.

 

Good luck with your claim too Callyday if I can help you in anyway don`t hesitate

to ask.

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  • 2 weeks later...

A.Q handed in 6/11/06 for joint account (the one Miss Ross said was settled) .

 

Talking to girl on counter (who is also claiming her charges tee hee) and she says the reason my own account case has been transferred to Leeds is because the Judge wants to deal with all the claims in the area .

 

No fee for this A.Q (thank god as I am skint)

 

Soooooo I will just sit back and wait for a silly offer from Yorkshire Bank and carry on as normal.

 

BTW Caro come and see us in The Bear Garden (a bit earlier in the evening ,what are u a vampire???)

 

Jules

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