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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Have i got a case with the Woolwich? **WON**


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They seem to think if i were to go to court the judge may throw out my case if he knows i have been offered full refund but not accepted this amount.

 

Total BS.

 

Once you have issued a claim and have incurred the costs, the other party is liable for those costs AND the 8% APR. If they didn't want to pay those costs, you had after all given them plenty of chances to pay up before issuing claim.

 

You are suing them, not the other way round. If they want you to stop suing them, they should abide by YOUR terms, and those terms were full repayment of your charges AND reimbursement of your expenses (court fees).

 

I'm sorry that you chose to follow the advice where you end up with less, but of course, it is your choice. I am curious, though: WHY did you choose to follow their advice when you end up with less? :-?

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Just spoke to Barclays. Asked to speak with Keith Jeremiah and he's in a meeting. I left my contact details then the woman taking my message asked what it was concerning. I said a settlement of a claim. She advised me to email Keith as he is very busy and has been for a few weeks now.

 

I have his email but i was wondering if anyone could help me word the fact i want my court costs back as well in a polite manner.

 

Many thanks

 

K x

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GOOD NEWS EVERYBODY...

 

I have just received an email from Keith Jeremiah who has agreed to pay my court fee as well as my bank charges of £390.

 

Hurrah i've won all £440 back, there is justice!!!!!!!!!!!

 

Yey yey yey :D

 

Thanks to all who've helped me x x x x

 

K x

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Wow, congratualtions, that is excellent news.

 

Have you agreed to any conditions?

 

Remember not to cancel the claim with courts until that money is well and truely in your bank account.

 

Enjoy spending it! :)

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi closey,

 

Thanks for all your advice.

 

Quote from email from Keith Jeremiah;

 

"As regards the court, I will write to say that we will not be attending on Monday. You can write to the court to say that you have agreed settlement terms with the bank, but payment has yet to be made."

Also had to sign a letter stating settlement figure and agreeing to keep the terms of the offer confidential.

 

 

K x

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Hi closey,

 

Thanks for all your advice.

 

Quote from email from Keith Jeremiah;

 

"As regards the court, I will write to say that we will not be attending on Monday. You can write to the court to say that you have agreed settlement terms with the bank, but payment has yet to be made."

 

Also had to sign a letter stating settlement figure and agreeing to keep the terms of the offer confidential.

 

 

K x

 

What a flipping cheek. I would write back stating that you have no intention of communicating with the courts until the full cleared settlement is showing in your bank account.

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Good work. I can't wait until my woolwich claim goes the same way.

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Guest Mumofthreeboys
Also had to sign a letter stating settlement figure and agreeing to keep the terms of the offer confidential.

 

You don't have to sign it - I won't be :)

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Also had to sign a letter stating settlement figure and agreeing to keep the terms of the offer confidential.

 

K x

 

Well done on holding your ground on the costs. Shame about still letting them calling the shots over keeping your mouth shut to get YOUR money back.

 

A word of warning on this: If you have indeed agreed confidentiality, it is legally binding, and you shouldn't be keeping on talking about it. This forum can not condone such an action, and I must ask you not to discuss this claim any further on this forum.

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Hi closey,

 

 

Also had to sign a letter stating settlement figure and agreeing to keep the terms of the offer confidential.

 

 

K x

 

A friend of mine received the same letter with a statement about keeping matters confidential. She had to sign this letter in order for the money to be released in to her account over £3500.00 . She signed the letter but crossed out the sentance stating all matters relating to this settlement to be kept confidential. She copied the letter for her own safe keeping and sent the original back registered post. The money was released with no further question to the fact that she amended their terms.

If you cross out the confidential section and they still pay up and you keep a copy of this letter they can not dispute it at a later date as you have clearly not agreed to all of their terms. You could also inital and date where you have amended their correspondance incase of any backlash.

Voddie xx

You cant scare me Mr Bank manager i have children:shock:

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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