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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Drydens lawyers want a charging order


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They are obliged to provide you with 14 clear days from service to remedy the breach. Service allows a few extra days for the letter to arrive. Unless they can prove the DN was posted first class, I believe they have terminated the account a day early (more opinions please!).

 

This technically means they have unlawfully rescinded the contract, ie. they have terminated it without giving you the full opportunity to remedy the breach.

 

You are, therefore, allowed to accept their termination and you will only be liable for the actual arrears at that point.

 

However, unlawful rescission would give you the opportunity for remedy through a counterclaim for damage to your credit status, and simply for the act itself, the amount of which might wipe out any arrears.

 

That said, I'd rather hear a few more views on whether the account was terminated early. I don't think they should have terminated till the 4th.

 

Judges and creditors like to regard faults with the issue of DNs and termination as 'de minimis', ie. not really important or relevant. They tend to rely on 'well, you've had the money, pay it back'.

 

But it is not a small issue. It is the law - to enjoy the benefits of S87, the creditor MUST abide by it, and that includes not terminating the account unlawfully.

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First step is a CPR request.

 

You want them to furnish a copy of the agreement and a copy of the DN, and anything else they intend to rely on in court.

 

I'd like to get more feedback from Caggers on the legality of the DN and termination notice they issued - to recap, DN dated 15 January, account terminated 3 February.

 

So...

 

DN dated Friday 15 Jan.

First day posted = Monday 18 Feb. Say, three days delivery = taken as served on Thursday 21 January.

14 clear days to remedy takes us to Thursday 4 February. Account terminated 3 February.

 

Is this correct, Caggers?

 

If so, the account was terminated early, it's only the arrears they can claim, and the contract would also have been terminated unlawfully. This could give rise to a counter claim for damages.

 

Incidentally, did the default notice ask for arrears or the whole balance? This could be important.

 

It would also help if you could let us see any copies of the DN, termination letter ad agreement you have.

 

They are claiming relief under S87.1, so they have to abide by it - and they haven't, IMO.

 

So - CPR request, and acknowledge online and state you will defend.

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Thanks snoops!

 

My worry here is that this borderline-faulty DN is all we have to go on as a defence at the moment, and although DNs are not a de minimis issue, judges tend not to have a good grasp of the detail of the law. Being almost certainly small claims, the latitude for the judge is also much wider.

 

In the CPR, you need to also ask for full statements of the account, as then we can look at the issue of unlawful charges. It only takes one to render the DN faulty, and the claim faulty, although these issues can sometimes be resolved (though not the DN) and a fresh claim issued.

 

If you got the charges back, would you be willing to negotiate a repayment plan with them? Defending this could be viewed in that context as a tactic to get you a result you're happy with. In this light, you may want to consider a without prejudice proposal to them. If they refuse, and you win, you can then present this to the judge when claiming costs.

 

That said, you have offered token payments and they are pushing for judgment and a CO, so IMO they deserve a kicking!

 

This remains a huge problem for the DCA industry - when confronted with people who want to pay, they get greedy and try to put the boot in. You're not a "won't pay", so you have my unswerving support.

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donkeyb

Thanks for your help

I will scan and post up DN and termination Letter

 

Have i interpreted things correctly if there is charges on my credit card agreement i.e the £12 late payment fee and £12 over limit fee then the amount they are suing me for is incorrect and that's a defence.

 

It is, but it's not the best! A judge would think you were clutching at straws, to be honest. There is no legal ruling on credit card charges, as there is with bank charges, so you could appeal them - however, the CC companies have reduced their charges significantly in the last couple of years.

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CPR request goes to Drydens.

 

I think the wrong name is hardly an issue.

 

But we want to use CPR to see if they will offer up a dodgy DN to help their case. And who knows - there may be issues with the agreement. These French companies...

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