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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Credit Ref Agency reply to DPA s.12 request-help please


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Seems to me there are several issues here

 

1st off the CRA get data abnoiut you because you or I sing a contract that allows the original lender to chare that data with 3rd parties.

 

2nd if you apply for credit subsequently you allow the 2nd lender to search for data on you.

 

The question in my mind is not whether the CRA processes your data, but exactly what data they pass on to new lenders?

 

Seems to me the use of the credit scoring process removes personal data and it is this that is beingused as the basis for a lender determining if you get the credit.

 

Im not saying I agree with it as a process in terms of whether its within the spirit of the DPA, it seems to me this is how it works and how they can get round some of the issues.

 

I agree with james in one respect the focus must initially be on the lender who you originally had a contract with.

 

If you have a contract with them currently then i thik the case is less clear, or at least it is in my mind.

 

I dont agree with the CRA poisiotn on their abulity to porcess your data and use this to produce a credit score, but i need to read more about that.

 

JMHO

 

GLenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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If we're holding public personal data for six years it makes sense to hold private personal data for the same amount of time.

 

Not sure if this is addressed further down in the thread but this nonsense.

 

A person acquires a serious debt problem for which they acquire a ccj could logically be for thousnads and thousands of pounds, the courts decide that this stays on the persons record for six years.

 

Then theres someone has a late payment for say a catalogue and perhaps ends up with a default over a fiver. Are you saying that the fiver and ccj have the same bearing on society?

 

As much as I have my doubts about the UK justice system in theory at least the thief who steals a fiver is dealt differently from the thief who steals five thousand pounds.

 

In the CRA business however, each are effectively treated with the same measure ie a record retained for six years on thier file.

 

One of the abilities and i must say the distinctions between professions and the rest, is that professionals working for a professsional company can make suitable distinctions rather than simply following a prescribed set of rules.

 

Generally 'rules' are useful to act as the guidance for wise men and the observance of fools.

 

Just an observation.

 

GLenn

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Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Share on other sites

Yes but there's a subtle difference. Lenders do not share credit account data to penalise people. The factual information is shared so that, when you apply for credit, participating lenders can consult a CRA and check your borrowing behaviour over the past six years, including how much you currently owe on credit. Most of the account info we hold is completely up to date and helps people get credit quickly and easily when they want it and can afford it.

 

James

 

Is disagree in principle and fact.

 

You assert most of the information is correct and up to date. The truth is that 99.9% of subjects have no idea what data you hold or how to get it. Im prepared to accept my value may be out, 99.1 or 99.9% maybe?

 

in turn you have no way of knowing if the data is correct since you are rarely challenged on the matter. According to a report submitted to the Treasury into low cost banking there are only 2-3million adults without bank accounts in the uk. Im not quite sure how many adults there actually are but CRAs will hold data on nearly every adult, for arguments sake 40 million people.

 

I suspect that in percentage terms you normally get less than 0.5% of that number of persons a year enquire as to the status of their credit file. If you can put some real numbers on this it would be interesting.

 

The average subject applies for credit and gets it, they have no idea what decisions are made about them by the lender only the deal they get at the end of the process.

 

The CRAs in turn have no way of validating the information beyond reliance of the goodwill of the banks.

 

There is no effective means for an individual to challenge the data held on their credit file since the CRAs accept,without exception as far as i can tell, the supplying lenders submissions.

 

So you assertion is made in good faith no doubt, but the reality is the CRAs has no interest in changing the status quo.

 

The effect of entering defaults on an individual is in effect to punish an individual for 6 years and irrespective of the value of the default or whether its just or not, the individuals ability to obtain credit at good rates is affected.

 

In the end, the CRAs have a business to run and it is effectivley unregulated at the moment with the balance of power tending towards the lenders and the CRAs themselves.

 

The Data Protection Act on the other hand is supposed to support the interests of the subject and the 'establishment' refuses to accept that, actually they are riding roughshod over the rights of the subject in search of the extra dollar.

 

JMHO

 

Glenn

 

Edit found a couple more, it always takes me ages to see the damn typos

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Share on other sites

Tinkerbelle

 

thanks for that, i think ive found most of them.

 

glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Share on other sites

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