Named driver claimed without policyholders knowledge

[Gtrcam]

Hi,

 

After splitting with my girlfriend she kept the car which was in my name, as was the car insurance. She was a named driver on the policy. This arrangement carried on for several months until she got herself on her feet and arrange her own policy (she was a young inexperienced driver and the premium would be double). I recently phoned up to cancel the policy only to be told I had to pay the remainder of the years premium as I had made a claim in January, this was my first knowledge of any claim. I was given the claims line number which i phoned and asked them to stop the claim but they told me it had already been paid out!

They have told me it's common practice for them to deal with named drivers on a policy, this included letting them change my address which obviously meant any correspondence did not come to me. Surely I should have had to sign something for a claim to be processed?

To make matters worse, my ex told me about the damage to the vehicle in December and told me that it was someone else (not on my policy) that was driving the car when it happened and they were paying for the repairs.

I have phoned Admiral several times and each time have been told that the case is being looked at and they will contact me the next day. This has yet to happen and I always have to phone a couple of days later to try and speak to someone. I have also asked several times how the claims process works but I'm yet to be given an answer.

Is there anything I can do to speed up the process?

Any advice would be greatly appreciated.

[vusys1]

1st things 1st.

1. Were you & your ex down as insured & partner(living with you at the address as if you were married) or You & your ex just as a named driver?

if partner,they are allowed to make changes etc as they are treated as a joint policy holder. If she was just a named driver then Admiral are in the wrong by changing the address,dealing with claim and the named driver

 

If it was someone else driving not named,your insurance would still have to deal with the TP claim and would not deal with any damage to your vehicle.