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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ARGOS- again - full and final on old appliance.. replacement failed !

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HI all,


I have had problems with an argos washing machine for some time now... my original thread is here http://www.consumeractiongroup.co.uk/forum/high-street-stores/130242-i-need-help-argos.html


In short, after many replacements argos gave me a full and final settlement... laundry costs, compensation and replaced the machine under warranty.


Now, this replacement machine has failed yet again.... so I have purchased a new machine myself from another manufacturer.. beko to be exact. The machine that kept failing was a Servis.


Now, I spoke with argos and went through to the escillations team and spoke with a manager there who told me I would need to get an engineers report to prove that it was a manufacturing fault, and also send in a receipt for my laundry costs and they will meet the costs to me providing I send in this receipt.



anyway, I got the report and laundry receipt ...sent it off to argos with a letter (http://www.consumeractiongroup.co.uk/forum/high-street-stores/130242-i-need-help-argos-2.html#post2759531).


I received a responce yesterday, saying basically... "because you have had a full and final settlement two years ago we will not meet your extra expenses of laundry costs and compensation"


They are paying for the report (£20) and full refund for the machine (£179.99).


My laundry costs for the 10 days of no machine are £36, so not a great deal plus compensation for my troubles.



Can argos stick to this stance, even though this appliance is a replacement and has failed again ! If the acceptance letter had said this also covers any future failure I would off told them to poke it... it did not. As far as I was concerned the settlement was just for that machine, that time and situation... not for any further breakdowns/costs to me.



many thanks

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I am going to go on the basis of a two year old machine, that they could have offered a partial refund.


With regards to full and final, I wouldn't see this as a defence to not pay damages against a future machine, I would assume it would be under a 'new' contract. I wouldn't want to push them incase they do take use into consideration, just my opinion.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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