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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ARGOS- again - full and final on old appliance.. replacement failed !


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HI all,

 

I have had problems with an argos washing machine for some time now... my original thread is here http://www.consumeractiongroup.co.uk/forum/high-street-stores/130242-i-need-help-argos.html

 

In short, after many replacements argos gave me a full and final settlement... laundry costs, compensation and replaced the machine under warranty.

 

Now, this replacement machine has failed yet again.... so I have purchased a new machine myself from another manufacturer.. beko to be exact. The machine that kept failing was a Servis.

 

Now, I spoke with argos and went through to the escillations team and spoke with a manager there who told me I would need to get an engineers report to prove that it was a manufacturing fault, and also send in a receipt for my laundry costs and they will meet the costs to me providing I send in this receipt.

 

 

anyway, I got the report and laundry receipt ...sent it off to argos with a letter (http://www.consumeractiongroup.co.uk/forum/high-street-stores/130242-i-need-help-argos-2.html#post2759531).

 

I received a responce yesterday, saying basically... "because you have had a full and final settlement two years ago we will not meet your extra expenses of laundry costs and compensation"

 

They are paying for the report (£20) and full refund for the machine (£179.99).

 

My laundry costs for the 10 days of no machine are £36, so not a great deal plus compensation for my troubles.

 

 

Can argos stick to this stance, even though this appliance is a replacement and has failed again ! If the acceptance letter had said this also covers any future failure I would off told them to poke it... it did not. As far as I was concerned the settlement was just for that machine, that time and situation... not for any further breakdowns/costs to me.

 

 

many thanks

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I am going to go on the basis of a two year old machine, that they could have offered a partial refund.

 

With regards to full and final, I wouldn't see this as a defence to not pay damages against a future machine, I would assume it would be under a 'new' contract. I wouldn't want to push them incase they do take use into consideration, just my opinion.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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