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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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What would you do ?


jezlee9707

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Hi everyone,

Many moons ago I had a HSBC CREDIT CARD. I couldnt pay it and after a while I was paying minimum payments to a firm called Metropolitan collection services.

They then sold the debt to a company called Phoenix Recoveries (UK) Limited S.A.R.L., who then appointed Marlin Financial Services to manage the account, no payments were made after this switch, this was in 2007, I asked them to send me a CCA this was sent in 2008, to this day they never sent the CCA, then last week I recieved a letter from a solicitors Called Mortimer Clarke, The letter stated they had been instructed by phoenix because I had failed to pay or agreed to pay a reasonable payment and they are now going to commence debt recovery if I do not settle or agree to a satisfactory payment agreement, they also posted a income and expenditure form, so Do I have to fill out this form, or should I send them a nice letter stating my lack of a credit agreement, what is my best option, many thanks to you all in advance.

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If your asking what I would do, then the answer would be nothing. you are not obliged to send the income and expenditure form out and you have allready issued a request for a CCA and it has not been adhered.

The account is now in dispute and if it goes on for 6 years (5 if in Scotland) it will become statue barred and they have no claim on it then and any defaults will be removed. Unless they apply for a CCJ then you would enter a defense but I doubt that will happen.

 

 

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Definitely wouldn't send them and income and expenditure form, as they have no right to ask for it.

 

As you've already asked for a copy of your CCA then you could send the 'Bemused' letter to Mortimers which basically says you're surprised to recieve their letter as the aleged account is in dispute due to thier failure to comply with a CCa request made in 2008. :)

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I agree, I wouldn't be paying. The bemused letter is a good idea but don't use your normal signature. They can't trash CRA file because that should have been cleared of this debt. No way will they have a valid CCA so they can only send threats, and there will be a few of them to come. I think you are pretty safe so don't let it get to you.

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