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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Is It Possible To Bill The DCA


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Is it possible to send the DCA a bill for all the time and inconvenience they have caused.

 

Solicitors charge for reading, processing,writing and sending letters.

 

Are we not entitled to do the same:cool:

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Of course! Might be difficult actually getting the bills paid though.

I really do appreciate all those 'thank you' emails - I'm glad I've been able to help. Apologies if I haven't acknowledged all of them.

You can also ding my gong if you prefer. :)

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Appreciate a template if anyone has one

Debt Collector agreed to pay me to provide staff training!!!

try this approach.Quote:

I refer to your letter of 5 April 2007, received today.

 

I wrote to you twice in November 2006, and you have acknowledged both letters so you have received them.

 

In the first of these letters I gave you copies of proof that I do not owe your client money; copies of both a letter and an e-mail issued by them. On the same day I also e-mailed you a recording of a telephone conversation with your client on that date, in which they told me that I did not owe them money.

 

I am at a loss as to why you still write to me when you haven't provided this information, despite numerous reminders, and it is very irritating to receive requests to call your premium rate revenue sharing number when I am not being paid.

 

However, to show that there is no ill feeling, I am happy to offer you a special opportunity.

 

I think that you seem to be using me to train your staff in what dealing with customers who are being wrongly pursued for money is like. I do not agree to provide this service free. I am however happy to offer this service to you for the consideration of £20 per letter that I reply to or telephone call that you ask me to make, terms 30 days. Many banks charge £12 or more for a computer generated letter or a standard scripted debt chasing phone call from a call centre in India. I am certain that in return for a human composed letter or a telephone call to a premium rate revenue sharing number this small premium on that charge represents excellent value for money. Indeed, many professionals would charge a much higher fee to issue a letter of a similar nature.

 

In addition, I am prepared to offer a £2 discount on the fee to only £18 for slow service, if my e-mail or letter format response is not sent to you or phone call is not made within 7 days of receipt of any requests. I will also, for absolutely no further charge, record any telephone call made and send a copy to you. The recording may be used for any purpose desired. If you staff do not wish to talk to me at that time we may agree a letter or phone call as an alternative, for which a further £20 fee would be payable.

 

Please however note that prompt payment would be of the essence. If payment was not made promptly within 30 days of the invoice (presumed received working day after posted first class or issued by e-mail), a £12 late payment and letter before action charge for the reminder issued would apply. If accounts were still not settled and legal proceedings had to be commenced, a £50 ligitation referral fee would also apply, in addition to the costs of any court proceedings. You should not agree to enter a contract if you do not note the contents of these conditions.

 

If you are interested in this offer please indicate your acceptance by sending to me a suitable letter stating that you note this communication and that you would like me to contact you further, either in writing, by telephone call, or by e-mail. I will then send my first response to you, and your staff can practice replying to it. Any future requests can be made in a similar way. You might like to give a reference number that I can quote, so staff are fully aware of the nature of the agreement and the call being made. If you would like to give me any specific instructions about how you wish me to conduct the call do feel free, otherwise I will handle it as seems most appropriate to me; playing the role of someone who is angry at being asked for money they do not believe they owe and a little uncooperative.

 

Otherwise, if you would not like to take advantage of this opportunity there is of course no need to respond in this respect. However if you believe, despite the information previously sent, that I am incorrect and that there is a debt, then I expect you will of course please now finally provide a written response to my letters of November giving the details requested regarding the alleged debt. I can send copies of the letters if you do not have them to hand. The response will have to be in writing as I am not willing to phone a premium rate revenue sharing number when I am not being paid.

 

Many thanks :D

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