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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Egg and Apex


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3-1.jpg definately looks dodgy to me, it seems that the text "Credit Agreement regulated..." is running slightly up hill - but that scan really is not very good, so I can't comment much more.

 

Accusing a company of fabricating the agreement is not likely to impress a Judge IMO. They (The OS) will just say it is what it is, and the scanner was old or that was standard for the period when it occurred.

 

10-1.jpg Has your new address on it hey? Well that makes a difference to me - I don't imagine even you know where you would be living now at that time!! Fortune tellers or fabricators of evidence? It must be one or the other!

 

IMO a dodgy scan is one thing, and they could fluff their way round it, but putting your current address on an agreement signed before you lived at your current address certainly raises a few questions about their conduct.

 

I don't know much about enforcability, but I have ended up in front of a DJ one more than one occasion.

 

Obviously get other opinions, but if I was to present that to a DJ, I would point out the address as your main evidence of their misbehaviour, and the dodgy looking scan as a secondary argument, to put a bit more doubt in the DJs mind about the integrity of them.

 

In terms of what is enforceable etc, have you looked at:

 

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/162851-consumer-credit-agreements-guide.html

 

That looks very useful

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Also would they need to send either a default or termination notice? I was on reduced payments for some time before hearing from Apex

 

Deed of Assignment is what you are referring to, I THINK. But they cannot take you to Court until they have issued a Default Notice (which would be recorded on your credit file).

 

Even if they have sent a DN, it might not be valid. Have you had a Default?

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I am not sure about what is required and from whom when a company sells a debt, maybe someone else can help in that regard.

 

it could be a case of wait and see what happens.

 

What do YOU want to achieve? Having read the two threads I posted above, are the agreement enforceable (even if they are fake)?

 

Also would they need to send either a default or termination notice? I was on reduced payments for some time before hearing from Apex

Which is why they have not defaulted you.

 

Do you have any grounds for putting the debt in dispute? If you do this, it gives you an advantage. e.g. they cannot default you while the account is in dispute i think...

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http://www.consumeractiongroup.co.uk/forum/legal-issues/188093-egg-credit-agreements-what-88.html#post2844082

 

Have a loook at the posts before and after this comment - it seems there might be something afoot with PT.

 

As to what i'm hoping to achieve, I was quite happy with the reduced payment arrangement, which i had kept to.

 

Have you completed an income and expenses sheet, and sent it to them.

 

If I can demonstrate the agreement is not enforceable, this will put me in a stronger postion with Apex, assuming it has properly been assigned to them as no doubt they will try to significantly up the payments

 

If it unenforceable, then you can say tara to the lot!!

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No I didn't either, I just gathered that there is some kind of case that PT is dealing with, and he is advising that until he can make more details public, hang fire.

 

Take time to go through the thread about identifying if your CCA is up to much, prescribed terms etc etc. I strongly suspect it will not be. Add to that their apparent ability to tell you where you will be moving... and it will start ading up to a good defence I think.

 

Assure yourself that the CCA is not enforceable, and keep an eye on PTs goings on, and see what happens.

 

I haven't had any default or termination notices yet

No DN is a good defence in it's own right. If they have not informed you of your default, how are you to deal with it???

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From PT's http://www.consumeractiongroup.co.uk/forum/legal-issues/188093-egg-credit-agreements-what.html#post2024413

 

Firstly, the word Approved Limit is used, my view which is supported by case law is that the word 3.Limit which is set out in the margin and the word Approved limit is not sufficient to advise you what the credit limit is or how it will be decided. therefore a prescribed term is not correctly stated

 

On that basis, no it isn't enforceable.

 

secondly, the agreements fail to state the rate of interest for cash withdrawals. From what i have seen the agreement only states an APR which is not sufficient for cash purchases as cash purchases includes a 1.25% handling fee which is included in the APR so it cannot be an accurate reflection of the rate of interest. Again a prescribed term is missing

 

So again, no.

 

Finally Egg will try to tell you that the missing information is set out within their terms and conditions, if they do this, then in stern words tell them IT CANNOT BE. The reasons for this is that Regulation 2 (4) Consumer Credit Agreement Regulations 1983 (SI1983/1553) requires that the statutory information set out within Para 3-19 of schedule 1 and 2 SI1983/1553 should be shown as a whole and not interspersed with other information if the agreement is to be properly executed and compliant with section 61 CCA 1974

 

I THINK this applies as well.

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/188093-egg-credit-agreements-what.html#post2024463

 

Read the above link - i think that could be relevant. (It goes to a specific post on the thread)

 

Further, I think that there is a discussion going on on that thread about the T&C's being a separate leaflet, and no mention of them in your agreement!!

 

4-1.jpg mentions conditions 1.2 and 1.6, specifically, and other terms in more general, but I cannot see them on your uploads.

 

Egg - The Consumer Forums might be of use - perhaps maybe this thread should be in there. If you want it moving, hit the REPORT button and flag it to the site team.

 

IMO, and I have only ever looked at a few, and never got as far as litigation in this type of matter, it is unenforceable.

 

They have breached their requirements under the CCA, though I am unsure what the rules are about using "mocked up" CCA's now - I am genuinely unsure if that has implications here - credit cards/bank charges - not sure how far reaching the ruling was.

 

But I think that the fact they have not send you a proper copy means they are in default.

 

CCA Section 78d stipulates that they must send a DN before they can take action, anyway.

 

And then, if they produce a mocked up copy in Court, just point out the daft address issue to the Judge as evidence of their stupidness.

 

WHat are you thinking? What are your concern? Do you have a plan of action, or are you just getting to grips with this? Do you think it is enforceable?

 

Hopefully someone better informed or experienced than I can take a better look for you.

 

Hope I have helped a bit.

 

Blurred:)

 

PS Don't be afraid to tip my scales if I have helped - they are next to the report button :rolleyes:, should you want this thread moving to the Egg forum.

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