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    • is the home in joint names but this is solely your debt? need far more history to be able to comment if it's paid off and was not just written of by one partly on their books and sold to anther, thus the cra file says £0. dx
    • So, Sunak has managed to get someone to 'volunteer to go to Rwanda hasn't he? .. for just £3000 payment to the person plus 5 years free board and lodging isnt it? - cost to UK taxpayer over £300M+ (300 million quid+) isnt it? - Bargain says Rwanda, especially with all the profit we made privately selling those luxury chalets Bravermann advertised for us   I wonder how many brits would jump at that offer? Thousands? Hundreds of thousands? Lets see, up to 5 years free board and lodging and £3k in my pocket .. I'd go - and like that person - just come back if/when I get bored. First job - off to Botswana for a week to see the elephants.   Of course the paid volunteers going to Botswana are meaningless - Rwanda have REPEATEDLY said they wont take any forcibly trafficked people in breach of international law eh? Have the poops actually got any civil servants to agree to go yet - probably end up as more massive payments to VIPal contractors to go and sit there doing nowt shortly eh?    
    • Hi Wondered if I could get a little advise please. I entered into a commercial lease (3 years) and within a few months I had to leave as the business I was trading with collapsed. I returned the keys to the landlord and explained the situation and no money, also likely to go on benefits but the landlord stuck to their guns. They have now instructed solicitors to send letter before action claiming just over £4000. The lease was mine and so the debt. I know this. I have emailed the solicitors twice to explain I am out of work and that with help from family I could offer a full and final settlement figure of £1500 or £10pw. This was countered by them with an offer to reduce the debt by £400, or pay off the amount over 12 months. I went back with an improved full and final offer of £2500 or £20pw. This has been rejected with the comment 'papers ready to go to court'. I have no hope of paying the £4000 and so it will have to go to court. Pity as I have no debts otherwise but not working is a killer. I wondered if they take me to court, could I ask for mediation? I also think that taking me to court will result in a pretty much nothing per week payment from my benefits. Are companies just pushing ahead with action even if a better offer is on the table? Thanks for your help.
    • Hi all, Many thanks for the advice! Unfortunately, the reply to the email was as expected…   Starbucks UK Customer Care <[email protected]> Hi xxxxxx, We are sorry to read you received a parking charge after using our Stansted Airport - A120 DT store. Unfortunately, the car park here is managed by MET parking. Both Starbucks and EuroGarages who own and operate this site are not able to help and have no authority to overturn any parking charges received. If you have followed the below terms then you would need to send all correspondence to [email protected], who will be able to assist you further. Several signs around the car park clarify the below terms and conditions: • Maximum stay 60 minutes, whilst the store is open. If the store is closed, pay to park applies. • The car park is for Starbucks customers only who make a purchase in our store, a charge will be issued if you left the site. • If you had made a purchase and required additional time, you must have inputted your registration number into the in store iPad which would have extended your stay up to 3 hours • To park in a disabled bay, you must have displayed a valid disabled badge. • If Starbucks was closed, you must have paid for parking as charges still apply, following signage located on site. • If you didn’t use the store, you must have paid for parking, following signage located on site Please ensure all further correspondence is directed to MET parking at the above email address, and accept our apologies that we cannot help you further on this matter.  Kind Regards,  Lora K  Customer Care Team Leader Starbucks Coffee Company, Building 4 Chiswick Park, London, W4 5YE
    • Thanks HB edited and re-uploaded. Thanks for the heads up 👍
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Broken EGG ( redundant )


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I have, out if the blue, been made redundant; wlll maybe not exactly unexpected, work slowing down etc.

Anyway not much notice and with very little cahance of another job have decided to retire; so now have very little income, pension to survive on. I have an egg card which now has no chance of being paid off.

I have written to them explaining circumsatances etc. and also requested CCA etc. using principles obtained from here. I am not actually in default yet as next payment not due for another month, but told them not going to pay ( cancelled DD ), but may be willing to negotiate.

What happens if they do not respond to my request, which I undersatnd has to be within the 12+ 2 rule, does the account automatically go into dispute?

How do i respond?

Also if they do send it and it does not comply ( I have my copy of the original agreement 2003 and from what I understand it does not ) what is standard resonse.

thanks in advance.

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A test case verdict in the Commercial Court 3 weeks ago ruled that the creditor can pursue repayment in every other way except enforcement through the court where the agreement has not been proven enforceable or looks likely to be unenforceable, i.e. with DN, black marks, debt collectors.

 

Hard luck that your employment situation has gone sour as it has for millions. Egg knew from the start that to lend money is to incur risk of default, they made a calculated gamble to earn profit and it has backfired.

 

Reading many threads it seems extremely unlikely Egg will settle for a fraction of your balance. Most likely Egg will pass sell your debt onto DLC to see how much they can squeeze out of you. If you own a house then they will come after that. Doubtful if your template letters will stop Egg's activities.

 

As you have no hope of paying, then your priority would be to minimise pain. On no account give Egg or DLC your phone number. Any callers dropping by, tell them you have a howling hungry dog indoors not averse to human meat. If they want the money they can see you in court, where the judge will decide what you can afford to repay monthly.

 

Good luck, and chin up! :)

 

 

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Thanks MM, I am aware of the ruling about the debt continueing etc. but I want to able to cause them as much diffilculty on the way as they ars gonig to cause me. So I want to put tha account into dispute as early as possible. hence asking for advice on what and when to write the respective letters etc. I do have two large GSD's who are always hungry;)

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Hi Mistermind-I have been very ill recently and haven't been on the ball about this stuff lately. Do you have a link to the thread discussing this please?

 

 

Hi Ray- Whwne the 12+2 days elapses and they haven't sent you the CCA then they are in default of your legal request but this doesn't put the account in dispute formally. As soon as they send it out they will have acted according to regulations. In my experience Egg pay very little attention to the CCA Act and DPA act anyway.

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A mixture of recent verdicts over at Forum/Legal-Issues including the second link, tried as a Test Case in the Mercantile Court. Court opinion seems to be edging towards the cardholder on PPI disputes now.

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/179069-stebiz-cabot-appeal-5.html#post2469499

 

Unenforceability Cases on hold until further notice

 

What A Day In Court-help Help

 

Why aren't more people using the CCA2006 Unfair Relationships Provisions? Am I missing something?

 

The second thread comprehensively focused on the recent Test Case ruling, that even if a debt has not been proven enforceable in court, the creditor may still pursue repayment via DCA, DN, black marks etc, i.e. any activity outside of court goes, with OFT anti-harassment regulations separately covering the limits on DCA action.

 

In the words of the Test Case judge, that debt has not been proven irredeemably unenforceable. This even applies to cases where the creditor has not produced the original agreement to date, but has not definitively owned up they cannot ever produce same. The general consensus is that, if a creditor sees he cannot secure legal enforcement in court he will not try and risk an adverse ruling. He will instead bypass CCJ and use alternative modes of persuasion.

 

The recent ruling does not apply to cases where an agreement has been adjudged by court to be irredeemably unenforceable. Another Test Case will have to rule on the consequences. It is a vast thread, for anyone interested in reading same. To follow the ongoing Test Cases, read Legal-Issues forum.

 

 

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