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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Data blunders can breach human rights, rules ECHR


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Data blunders can breach human rights, rules ECHR

The European Court of Human Rights has ordered the Finnish government to pay out €34,000 because it failed to protect a citizen's personal data. One data protection expert said that the case creates a vital link between data security and human rights.

 

The Court made its ruling based on Article 8 of the European Convention on Human Rights, which guarantees every citizen the right to a private life. It said that it was uncontested that the confidentiality of medical records is a vital component of a private life.

 

The Court ruled that public bodies and governments will fall foul of that Convention if they fail to keep data private that should be kept private.

 

The woman in the case did not have to show a wilful publishing or release of data, it said. A failure to keep it secure was enough to breach the Convention.

 

A Finnish woman worked in an eye clinic where she also received treatment, having been diagnosed as having AIDS.

 

The woman began to suspect that news of her disease had spread to other employees and asked to be shown who had accessed her medical records and when. The health authorities only kept a note of the last five people to have accessed a record.

 

The woman, known in the case as I, sued the District Health Authority for failing to keep her medical records confidential.

 

She lost that case because the court found that there was no firm evidence that her record had been accessed unlawfully. She also lost her appeal, and was refused permission to take her case to Finland's Supreme Court.

 

The Court of Human Rights found that there were privacy laws in place in Finland when the incidents occurred that required medical data to be properly protected. Had these been strictly followed, it found, I's records would have had enough protection.

 

The Court recognised that the Finnish courts did not find in I's favour because she could not prove that her record had been misused, but said that "to place such a burden of proof on the applicant is to overlook the acknowledged deficiencies in the hospital’s record keeping at the material time."

 

"It is plain that had the hospital provided a greater control over access to health records … the applicant would have been placed in a less disadvantaged position before the domestic courts," the Court said. "For [this] Court, what is decisive is that the records system in place in the hospital was clearly not in accordance with the legal requirements."

 

The Court said that the existence of the right to sue if information is disclosed is not the same as protecting privacy in the first place. "What is required in this connection is practical and effective protection to exclude any possibility of unauthorised access occurring in the first place. Such protection was not given here," it ruled. "The Court cannot but conclude that at the relevant time the State failed in its positive obligation under Article 8 (1) of the Convention to ensure respect for the applicant’s private life."

 

Data protection law expert Dr Chris Pounder of law firm Pinsent Masons said that the case establishes a vital link between the protection of personal information and a person's entitlement to privacy under human rights law. The European Convention on Human Rights is made into UK law by the Human Rights Act.

 

"The judgment is important because it links security of personal data to the human rights framework," said Pounder. "Organisations have to be proactive in their security practices and procedures. It is not sufficient to say that 'we will do something' security-wise – it will be important to show that that something has been done."

 

The Court awarded I €13,771 in damages and €20,000 in costs.

 

 

 

 

could this also apply to CRA's publicising invalid defaults,if in fact they're permitted to publicise defaults in the first place? ;)

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