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      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
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Orange Contract Help Please!!

simmo0020

By simmo0020
in Telecoms - mobile or fixed

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simmo0020

simmo0020

Posted
Posted (edited)

Hi all i'm looking for some help if possible.

 

Yesterday i purchased a HTC Hero mobile phone on a 24 Month Contract with Orange i was told that i would get Orange maps with Sat Nav for this handset FOC. So i get home last night attempt to set up the Sat Nav service and find out that the phone is not compatible with the service.

 

I attempted to return the handset and cancel the contract as none of the other handsets in the store were suitable to me, i am then told that i can not cancel the contract and return the handset.

 

Surely i must have some rights to return this handset????

 

Help please people :(:(:(

Edited by simmo0020
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maroondevo52

maroondevo52

Posted
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Hi,

 

I'll move this thread to the appropriate Forum, where hopefully you'll get some help.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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maroondevo52

maroondevo52

Posted
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No problem, just need someone to help you now :)

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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maroondevo52

maroondevo52

Posted
Posted

Hi,

 

Yes, I'll change the title, I've had a look and the usual posters in the Forum, ain't on-line at the moment, but will be shortly, I hope :)

 

You will get help, might just take a few hours.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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buzby

buzby

Posted
Posted

Two thoughts - this was an upgrade, or a new contract?

 

If the latter, was the decision to get the Hero led by you on advice from the staff, or did someone there at the shop specifically tell you that the mapping service was provided FoC? Finally, WHY is it incomparible?

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simmo0020

simmo0020

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  • Author
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Two thoughts - this was an upgrade, or a new contract?

 

If the latter, was the decision to get the Hero led by you on advice from the staff, or did someone there at the shop specifically tell you that the mapping service was provided FoC? Finally, WHY is it incomparible?

 

Hi thanks for the reply, yes it was a new contract, the sales assistant did promote the orange maps sat nav as being available on the Hero however it has transpired it's not!!!

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buzby

buzby

Posted
Posted (edited)

Since your decision to purchase was based on the information provided by the sales staff, if the phone does not work as promised/claimed by them, then you have every right to reject under SOGA - as your need for the mapping program was part of your decision to purchase the contract/handset. (You only have 14 days to repudiate the contract).

 

Are you sure the service isn;t really compatible? I cannot imagine Orange launching a new handset then not supporting it with their promotion.

 

UPDATE: I found out why.

 

Up until the Hero - all HTC's handsets used Windows Mobile OS as standard. The new Hero ISN'T a WM handset, but one using Android - Google's New Phone OS. And naturally with a new OS, all standard software is going to be OS specific, and Orange Maps won;t be available until they do an Android front end. If mapping is a deal breaker, then you'll have to go to another HTC. If you can await until they get the client sorted, you might not have long to wait!

 

As for the staff error - it is an easy mistake to make, not ideal, but a mistake nevertheless!

Edited by buzby
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simmo0020

simmo0020

Posted
  • Author
Posted
Since your decision to purchase was based on the information provided by the sales staff, if the phone does not work as promised/claimed by them, then you have every right to reject under SOGA - as your need for the mapping program was part of your decision to purchase the contract/handset. (You only have 14 days to repudiate the contract).

 

Are you sure the service isn;t really compatible? I cannot imagine Orange launching a new handset then not supporting it with their promotion.

 

UPDATE: I found out why.

 

Up until the Hero - all HTC's handsets used Windows Mobile OS as standard. The new Hero ISN'T a WM handset, but one using Android - Google's New Phone OS. And naturally with a new OS, all standard software is going to be OS specific, and Orange Maps won;t be available until they do an Android front end. If mapping is a deal breaker, then you'll have to go to another HTC. If you can await until they get the client sorted, you might not have long to wait!

 

As for the staff error - it is an easy mistake to make, not ideal, but a mistake nevertheless!

 

 

Thanks for the excellent reply, gonna reject under the SOGA i'll keep you posted

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buzby

buzby

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Anytime. I've just heard that the (rather excellent) Co-Pilot GPS Phone software is now available for Android handsets for £24.00 - so another solution would be that if they cannot provide you with Orange Maps for Android, they should give you a £35 credit so you can get the Co-Pilot equivalent.

 

If they refuse to deal with you, then you need to get the address for escalated disputes, explaining that you will then return the handset (via Special Delivery) and will ewquire the additional cost for doing so to be reclaimed from them as part of your refund.

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simmo0020

simmo0020

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Anytime. I've just heard that the (rather excellent) Co-Pilot GPS Phone software is now available for Android handsets for £24.00 - so another solution would be that if they cannot provide you with Orange Maps for Android, they should give you a £35 credit so you can get the Co-Pilot equivalent.

 

If they refuse to deal with you, then you need to get the address for escalated disputes, explaining that you will then return the handset (via Special Delivery) and will ewquire the additional cost for doing so to be reclaimed from them as part of your refund.

 

Already took the phone back into the store the day after purchase and because the manager wasn't there they wouldn't do anything but basically the assistant manager tried to fob me off, they were very rude as well. I walked out the store and left the handset in their possesion.

 

I want the contract cancelled their customer service is disgracefull, they even tried to lie to me and say that they only said the contract had the maps service and not the handset!!!!

 

I don't want the co-pilot equivalent they haven't delivered on what they promised

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simmo0020

simmo0020

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Naughty. Not all the phones support the Mapping service (as you know), so trying to sell this as a 'benefit' of the contract - when you cannot use it, is a pretty lame excuse!

 

Exactly so they can offer me a tomtom satnav for all i care i wouldn't accept my so far short lived experience with Orange hasn't been good

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buzby

buzby

Posted
Posted

You could say that for all networks, really - but dont escalate your distress out of all proportion. It was an error that this HTC handset cannot use the mapping service. If they can confirm it will be available on Android in (say) 28 days, your argument is considerably weakened, as the pone would then do what the salesman suggested.

 

I'm assuming your using this as a 'get out' because you don't actually like the handset?

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