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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Have I opened a can of worms?????


mountainofdebt
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Part 2 of the Civil Procedure Rules will give you your answer. Bank holidays are only excluded from part of any time limit if the original time limit is 5 days or less and one of those days is a bank holiday - the bank holiday is excluded in this circumstance.

 

Also if the last day for complying with a time period is a day when the court is closed the period will be deemed to have been complied with if the relevant action to comply with the time limit is done on the next day that the court is open - so if the last day of the 14 days is a bank holiday or a weekend day (the court is always closed on these days) then filing the defence on the next day that the court is open would be sufficient.

 

Take a look at http://www.greenbook.co.uk for all the Civil Procedure Rules.

 

Hope this helps :)

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They have until 15th. As the court is closed on 13th May they are allowed to file on the next day that the court is open - i.e. 15th so you probably wont be able to enter a default judgment until 16th.

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  • 2 weeks later...

I'm at exactly the same stage myself with Corbbetts. Sent back an amended particulars of claim and a part 18 request of my own today. It seems we are all getting a stock defence saying that they can't plead to this or that and asking for further particulars, telling us what we have to prove etc. To be fair this is probably because we all used MCOL which gives hardly any space to put in the information that the defendant needs to be able to put in a proper and detailed defence.

 

The details of the accounts, etc. is easy to provide to them. The details of each and every charge, date, etc (if they asked you all for it - they did me) should all be to hand anyway if you did the excel spreadsheet to work out your charges and the interest.

 

The slightly more difficult (but by no means insurmountable) questions are probably the ones asking you to provide details of the contract, the sections of the various acts you are relying on etc. etc. and the part in the defence about the charges being for the provision of banking services and therefore not subject to the legislation or common law we are pleading.

 

I'm a bit pushed for time now but I hope to be back to this thread this evening and will be happyto help anyone then if required :)

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Hi Mountainofdebt. Can you let us know exactly what questions are asked of you in the defence and the part 18 request?

 

I know its a drag for you to post them here (pm me if you like) but, as has been said in this post, we are getting to the sharp end of all this and I would like to be able to see exactly what they have asked of you before I respond.

 

It may be that they have asked exactly the same questions as they have asked me - if so there are two possible approaches that I will be happy to discuss with you.

 

All the best - chin up :)

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Just put all the answers in a reply to their request then.

 

And serve your own if you wish. I can't say if it will persuade them to settle - only served my own versions of the above today so they have not reacted to it yet. What it does do, I hope, is show that you a) understand the issues, b) are not phased by their stock defence and part 18 request, c) aren't taking any sh*t, and d) are prepared to engage with them to properly litigate the issues involved and are not just joe public trying it on.

 

What it will do is make it clear that if they remain engaged in the litigation with you they will have to do a lot of work. Answering that Part 18 request properly and fully would take hours and vastly increase the bank's legal fees for dealing with your case. That is not the intention of it - it is meant to engage on the issues - but for us it is a welcome by product.

 

Be aware that it might even make them a bit stroppy and you may be ear-marked to be taken all the way to court. For myself Im not bothered about that and would welcome the chance to attend a hearing.

 

As I said its your call and I can't and shouldn't tell you how you want to play it. I will always be around as a sounding board but ultimately everyone has to make their own decisions.

 

Nice to know I can bring a smile to the faces of my fellow litigants :)

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Yes the only requirement is that it is in writing and expressed to be a Part 18 request - just put it in a letter. Best to answer theirs and serve yours as a separate document - only so that if they end up before the judge later it is easier for him/her to keep documents separated.

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  • 3 weeks later...

Take heart friends. We are all at almost the same stage and I got a phone call from Cobbetts 10 minutes ago settling in full - just over £4500

 

Don't blink - even CrapWest WILL settle.

 

:) :) :) :) :) :)

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