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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Not being paid £100 pound signing up fee


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Any advice,

 

my wife switched her account to Alliance and Leister for the sole reason of the £100 pound switching fee they offered.

 

She went in and spoke to the guy in the branch and said the reason was the 100 pounds. He said she would be eligible,

 

They have since refused to pay as she did not transfer any direct debits, but (she had no direct debits with her previous bank but now has one with A&L).

 

Below the letter she recieved.

 

Thankyou for your recent communication. I have looked into the issue you have raisedand hope we are know able to agree a way forward.

 

Having had the opportunity to review the circumstances surrounding your complaint, I understand you have been advised that you do not qualify for the £100 switching incentive.

 

May I respectfully advise we are unable to offer you the £100 switching incentive as no direct debit and standing orders have been switched to your new Premier Current Account. This is clearly advertised on our website.

 

However in a genuine attempt to resolve your complaint, I have credited £25 to your account as a gesture of goodwill.

 

any advise

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  • 2 weeks later...
Guest Old_andrew2018

Ask your wife to write a letter of complaint once more, advise that you intend to complain to the FOS.

A&L will most certainly be levied a fee when the complaint reaches the investigation stage, your wife will pay nothing.

 

andy

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