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Faulty TomTom from Sainsbury's


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Hi there

 

I bought a TomTom One V4 from Sainsbury's three months ago, I haven't used it until the other day, when I tried it the speaker is crackly when using sound. Apparently this is a common fault.

 

Went to Sainsbury's with TomTom and receipt, they told me I have to return it to TomTom myself!. Now is it me or is this scandulous, I bought it from Sainbury's surely it should be their problem. I told that to electricals manager he said 'oh its the same with a few of our brands'

 

Is this right?

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Nope. It's the retailer who is legally obliged to deal with it under the Sale of Goods Act.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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Legally you're initially entitled to a replacement or a repair - depends on the cost and otherwise viability of either.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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